Erica Johnson
Yukon,OK
Summary
An enthusiastic, multi-tasking and determined professional, who is highly motivated. Managed to successfully prove abilities in the areas of leadership and customer service. Have concise ability to assimilate information has allowed to effectively lead team members to meet the company objectives. Managed to be an dependable hard working professional, who enjoys collaborating with team members to bring forth exceptional customer experiences.
To obtain a position with a progressive organization to be able to utilize strong organizational skills, educational background to positively impact the company's future. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
AVP Loan Officer
Growing Oaks Federal Credit Union
01.2021 - Current
Receive and Process around 160 Loan Applications Annually, Pull and Process Member Credit Reports, Underwrite Loans, Close All Vehicle and Unsecured Loans, Open New Memberships, Financial Counseling, Participate in New Ideas to Build Membership, Add Liens to Titles
Senior Card Specialist
MidFirst Bank
01.2015 - 01.2021
- Processed and Investigated 7000 Debit Card Disputes annually Within Regulated Timeframes.
- Adhere to Regulation E and Visa and MasterCard Regulations
- Processed Various Reports as Assigned, Visa and MasterCard
- Chargebacks
- Analytical Problem-Solving Skills, Researched Complex Issues
- Added Travel Notes to Debit Cards and Credit Cards
- Balanced Visa Gift Card GL Accounts Daily,
- Ensured all Dispute Forms Were Signed by Customers
- Ensured Required Dispute Documentation was Present and Accurate, Before Filing Disputes
- Ensured Chargeback Rights
- Accepted or Denied Disputes
- Identified Dispute Abuse by Customers and Recommended Account Closure of Necessary
Operations Manager
Oklahoma Federal Credit Union
01.2012 - 01.2015
- Directed and Supervised Teller Operations Daily and Insured Customer Service
- Organized and Maintained All Business and Consumer Accounts
- Balanced Institution Daily
- Ordered Money Weekly for all Branches from Federal Reserve
- Working Knowledge of Trans fund
- Made Weekly Schedules for Associates
- Processed and Maintained all Account Levy's
- Held Interviews
- Provided Annual Reviews with all Front End Employees, Lead Team
- Meetings Weekly
- Trained New Team Members
Education
Bachelor of Science - Human Development And Family Studies
Southern Nazarene University
Bethany, OK05.2013
Skills
- Microsoft Office Applications
- FIS
- Fiserv
- Data Navigator
- Proficient Data Entry
- Problem Solving
- Time Management
- Effective Communication
- Optimistic Conflict Resolution
- Management
- Fraud Claims
- Customer Relations
- Teamwork and Collaboration
- Employee Motivation
- Customer Service
- Client Account Management
- Decision-Making
- Data Analysis
Timeline
AVP Loan Officer
Growing Oaks Federal Credit Union
01.2021 - Current
Senior Card Specialist
MidFirst Bank
01.2015 - 01.2021
Operations Manager
Oklahoma Federal Credit Union
01.2012 - 01.2015
Bachelor of Science - Human Development And Family Studies
Southern Nazarene University
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