ERICA Johnson
Saint Cloud,MN
Summary
Goal-oriented Retail Supervisor dedicated to continuously improving team functions and location sales. Implements proactive, market-driven strategies to capitalize on sales opportunities with creative events and new product lines. Skilled trainer and team manager with motivational style.
Overview
3
3
years of professional experience
Work History
Retail Supervisor
Bath & Body Works
Saint Cloud, MN
10.2021 - Current
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
- Monitored sales performance of team members to ensure goals were met or exceeded expectations.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
- Performed daily audits of merchandise displays, pricing accuracy and store security measures.
Merchandise associate
HomeGoods
Saint Cloud
- Provided customer service for those who needed it in the store
- Stock and decorate shelves
- Knowledge of cash register
- Answering phones
- Keeping store clean.
Attendant
Laundry Depot/Cool tans
Saint Cloud
- Laundry drop offs
- Wash, dry, fold service
- Knowledge of tanning software on the computer
- Keeping a clean store
- Disinfecting tanning beds
- Store Opener
- Answering phone calls tp the best of my ability.
Cashier
Speedstop
Saint Cloud
- Customer service to all those in need
- Knowledge of cash register
- Stocking shelves
- Greeting customers
- Answering phone calls to the best of my ability.
Cook, Baker, Line server, Cashier
Old Country Buffet
Saint Cloud
- Cooking a variety of different menu items
- Baking a variety of different dessert items
- Keeping a clean and well stocked buffet line
- Knowledge of cash register
- Answering phone calls to the best of my ability.
Education
High School Diploma - Generals
Apollo High School
01.2006
Skills
- Task Delegation
- Employee Motivation
- Store Organization
- Store maintenance
- Scheduling and timekeeping
- Inventory Control
Zip
56304
Street
saint cloud
Timeline
Retail Supervisor
Bath & Body Works
10.2021 - Current
Merchandise associate
HomeGoods
Attendant
Laundry Depot/Cool tans
Cashier
Speedstop
Cook, Baker, Line server, Cashier
Old Country Buffet
High School Diploma - Generals
Apollo High School
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