Erica Jones
Dayton
Summary
Highly motivated and detail-oriented individual seeking an clerical position. Possesses excellent communication and organizational skills, along with a strong passion for helping others. Dedicated to providing exceptional care and maintaining a positive and welcoming environment. Proficient in managing administrative tasks, ensuring accurate record-keeping, and coordinating schedules. Adaptable and quick to learn new systems and procedures. Demonstrates a professional demeanor, strong work ethic, and the ability to handle multiple responsibilities in a fast-paced setting.
Overview
13
13
years of professional experience
Work History
Assistant Teacher
Dayton Children's
02.2021 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Planned, prepared and presented group assignments to encourage collaboration.
- Created and developed lesson plans to meet students' academic needs.
- Developed and implemented classroom routines to address varying student needs.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Completed daily reports, meal count sheets, and attendance logs.
Production Worker
White Castle Distribution Center
08.2019 - 02.2021
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Environmental Services Housekeeper
Miami Valley Hospital
11.2016 - 02.2017
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Maintained floor cleaning and waxing equipment.
Linen Attendant
Good Samaritan Hospital
08.2013 - 11.2016
- Assisted with unloading and loading customer laundry items.
- Operated machines correctly by following machine instructions and safety regulations.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
- Collected soiled linens and clothing and pretreated stains.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
- Cleaned machine filters and lubricated equipment.
- Supported fellow staff members with delivery and pickup of customer orders.
Customer Service Representative
United Dairy Farmers
04.2012 - 07.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Office Assistant Intern
Cambridge House Apartments
07.2010 - 10.2010
- Answered incoming phone calls and transferred to staff members or provided requested information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Developed correspondence letters, memos, and emails.
- Sorted and organized files, spreadsheets, and reports.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Coordinated and scheduled meetings and appointments.
Education
Certification - Business Information Systems
Sinclair Community College
Dayton, OH02.2024
Skills
- Pay close attention to details, proofreading documents for accuracy, and maintaining high-quality standards
- Ability to identify issues, analyze situations, and develop creative solutions to resolve problems effectively
- Proficient in using various software and tools such as Microsoft Office Suite, email management systems, and data entry
- Excellent customer service, resolving inquiries, and maintaining relationships
- Ability to handle multiple tasks simultaneously, prioritize workloads, and adapt to changing priorities
- Works effectively with others, and contributing positively to a team-based environment
- Maintains strict confidential of sensitive information and handling data with discretion and professionalism
- Demonstrates strong organizational skills, including managing calendars, scheduling, and maintaining files and records
- Effective verbal and written communication skills, including the ability to draft professional emails, memos, and reports
- Efficiently manages multiple tasks and deadlines, prioritizing work effectively, and ensuring timely completion
Timeline
Assistant Teacher
Dayton Children's
02.2021 - Current
Production Worker
White Castle Distribution Center
08.2019 - 02.2021
Environmental Services Housekeeper
Miami Valley Hospital
11.2016 - 02.2017
Linen Attendant
Good Samaritan Hospital
08.2013 - 11.2016
Customer Service Representative
United Dairy Farmers
04.2012 - 07.2012
Office Assistant Intern
Cambridge House Apartments
07.2010 - 10.2010
Certification - Business Information Systems
Sinclair Community College
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