Erica Jones
Atlanta,GA
Summary
Dynamic Account Manager with a proven track record at AmpersandTV, excelling in account growth and retention. Expert in campaign optimization and data analysis, I foster strong client relationships and drive strategic engagement. My attention to detail and consultative approach have consistently led to enhanced client satisfaction and successful upsell opportunities.
Overview
6
6
years of professional experience
Work History
Account Manager Coordinator
Allied Benefits
01.2025 - Current
- Serve as primary liaison between clients and internal teams, managing benefit renewals and mid-year plan changes with precision and compliance.
- Streamline document distribution, follow-up, and signature collection processes-ensuring deadlines and regulatory standards are consistently met.
- Generate and analyze reports to support client satisfaction, retention, and renewal performance.
- Partner with leadership to identify opportunities for improving client communication workflows.
Digital Account Manager / Sales Planner
AmpersandTV
01.2022 - 01.2024
- Managed and expanded a diverse portfolio of digital marketing accounts, achieving measurable client satisfaction and renewal growth.
- Partnered cross-functionally with creative, analytics, and technical teams to deliver high-impact campaigns across multiple digital platforms.
- Translated campaign performance data into actionable insights that drove optimization and upsell opportunities.
- Built long-term, solution-oriented relationships with clients to support retention and identify additional revenue streams.
Campaign Manager
AmpersandTV
01.2020 - 01.2022
- Supported Account Executives by analyzing customer data and identifying engagement trends to inform sales and marketing strategies.
- Oversaw multiple concurrent campaigns, ensuring KPIs were met and deliverables aligned with client objectives.
- Created and refined performance dashboards, improving visibility into campaign results and operational efficiency.
- Analyzed audience engagement data to refine campaign strategies effectively.
Education
Bachelor's - Exercise Science
Georgia Gwinnett College
Lawrenceville, GA01.2018
Diploma -
Central Gwinnett High School
Lawrenceville, GA01.2012
Skills
- Account management
- Campaign optimization
- Project coordination coordination
- Data analysis
- Performance tracking
- Cross-functional collaboration
- Digital marketing strategy
- Client retention
- Strategic client engagement
- Campaign analysis and optimization
- Renewal and upsell strategy
- Consultative relationship management
Timeline
Account Manager Coordinator
Allied Benefits
01.2025 - Current
Digital Account Manager / Sales Planner
AmpersandTV
01.2022 - 01.2024
Campaign Manager
AmpersandTV
01.2020 - 01.2022
Bachelor's - Exercise Science
Georgia Gwinnett College
Diploma -
Central Gwinnett High School