ERICA STANSBERRY

• Lead a team of sales representatives, providing guidance, coaching, and performance feedback to optimize individual and team performance.
• Develop and implement sales strategies to achieve revenue targets and drive business growth, leveraging market insights and competitor analysis.
• Conduct regular sales meetings and training sessions to equip team members with product knowledge, sales techniques, and customer service skills.
• Monitor sales activities, pipelines, and KPIs to identify opportunities for improvement and ensure alignment with organizational goals.
• Foster a positive and collaborative work environment, promoting teamwork, accountability, and continuous improvement.

• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

• Lead a team of customer service representatives, providing guidance, coaching, and performance management to ensure exceptional customer support
• Manage over 60 customer calls, live chats, and emails per day
• Develop and implement customer service strategies to enhance customer satisfaction and loyalty
• Handle escalated customer inquiries and complaints, resolving complex issues and ensuring timely resolution
• Manage social media accounts, create engaging content, respond to customer inquiries, and foster positive online interactions
• Utilize social media analytics tools to track engagement metrics, identify trends, and adjust social media strategies accordingly
• Collaborate with cross-functional teams, including marketing, product management, and DevOps, to address customer needs and provide feedback for continuous improvement.

• Oversaw daily office operations, including document storage, records management, and shred services
• Managed a team of 25 staff members, providing training, guidance, and performance management to ensure smooth operations and exceptional client service
• Coordinated with clients to assess their record storage and shred requirements, ensuring their needs were met promptly and accurately
• Implemented and enforced compliance and security protocols to safeguard sensitive client information
• Prepared and presented reports on office operations, performance metrics, and client feedback to senior management
• Collaborated with cross-functional teams, including sales, operations, and IT, to ensure seamless service delivery and resolve any operational challenges.

• Developed and implemented comprehensive program strategies and interventions to meet the physical, emotional, and social needs of residents in group homes and emergency shelters
• Conducted intake assessments, documented client information, and assisted in developing individual care plans
• Facilitated group activities and outings, promoting socialization and personal growth
• Assisted in crisis management situations, providing support and guidance to clients and staff
• Prepared and presented reports on program activities, client outcomes, and program evaluation to stakeholders.

• Conducted regular team meetings to communicate sales goals, performance metrics, and share best practices
• Assisted customers in selecting jewelry pieces, providing detailed product information and styling recommendations
• Built rapport with customers, understanding their preferences and building lasting relationships
• Processed sales transactions accurately and efficiently, handling credit card transactions
• Collaborated with the sales team to meet sales targets and identify opportunities for upselling and cross-selling.

• Assisted in management and coordination of daily operations within the mental health facility, ensuring delivery of high-quality patient care
• Supported Manager in staff supervision, including hiring, training, and performance evaluations
• Collaborated with external agencies, such as community mental health organizations and social services, to coordinate additional support for patients
• Provided direct care and support to mental health patients, assisting with activities of daily living and promoting a therapeutic environment
• Participated in treatment team meetings to discuss patient progress, review treatment plans, and make recommendations for adjustments as necessary.