Erica Kaip
Jacksonville,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Associate Engineer, SDET, Software Development Engineer in Test
T-Mobile (formerly Sprint)
Bellevue, WA
06.2006 - 06.2023
- Participated in Agile development processes to support continual improvements in overall delivery efforts
- Reviewed design specifications to validate product designs and support testability and verification
- Enhanced software quality by designing and executing comprehensive test plans for various applications
- Executed regression test procedures and automated test suites to shorten diagnostic timeframes
- Wrote and executed tests and diagnostics designed to validate products and software applications
- Demonstrated strong problem-solving skills by effectively triaging issues during testing, ensuring swift resolution of critical defects while balancing competing priorities
- Collaborated closely with product owners to ensure all features were tested thoroughly before deployment, guaranteeing a smooth release process
- Ensured timely delivery of projects by accurately estimating test efforts and coordinating with cross-functional teams
- Trained new team members on testing techniques and tools, fostering an environment of continuous learning within the organization
- Established strong relationships with stakeholders through effective communication about project statuses, challenges, and progress updates
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints
- Kept scripts and test cases updated with current requirements
- Incorporated delivery requirements into planning of testing schedules
- Validated current promotions and offers to ensure capability of application in the field through the Go To Marketing department
- Bi-annual validation of new iconic iPhone launches - testing devices, accessories, promotions, and offers.
Customer Service Representative, Adjustment Auditor, and Application Tester
Sprint
Overland Park, KS
09.1999 - 06.2006
- Provided world class customer service – 3.5 years
- Root cause analysis of adjustments – 1.5 years
- Contact Center Application Testing - 2 years.
Education
Bachelor of Science: Business Management -
University of Phoenix
Skills
- Agile/Scrum and Waterfall Methodologies
- User Acceptance Testing
- End-to-End Testing
- Black Box Testing
- Regression Testing
- Functional Testing
- Continuous-Integration Testing
- Manual test case preparation
- Defect Tracking and Reporting
- Root Cause Analysis
- Web and Mobile Application QA
- Test Data Management
- Cross-Functional Team Collaboration
- Excellent written and verbal communication
- Strong Problem Solver
Certification
- Tricentis Tosca AS1 and AS2
- SAFe Certified Scaled Framework
Accomplishments
- Excellence Award given for the roll-out of Electronic Subscriber Agreement for "detailed testing that resulted in the discovery of errors and ultimately led to resolution and accurate Bravo documents."
- Excellence Award given for "being a key contributor to the success of the integration of billing systems by pointing out negative customer impacts of the design, leading to changes that made a better product."
Timeline
Associate Engineer, SDET, Software Development Engineer in Test
T-Mobile (formerly Sprint)
06.2006 - 06.2023
Customer Service Representative, Adjustment Auditor, and Application Tester
Sprint
09.1999 - 06.2006
Bachelor of Science: Business Management -
University of Phoenix
- Tricentis Tosca AS1 and AS2
- SAFe Certified Scaled Framework
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