Erica Kamara
Woodbridge,VA
Summary
Conscientious Medical Office Assistant known for high productivity and efficient task completion. Skilled in patient scheduling, medical billing, and electronic health records management. Excel at communication, problem-solving, and time management, ensuring smooth office operations and positive patient experiences.
Overview
6
6
years of professional experience
Work History
Medical Office Assistant
Surgical Consultants of Northern Virginia
Reston, VA
04.2024 - Current
- Verified insurance coverage for each patient visit.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Managed medical records using an electronic health record system.
- Prepared patient charts prior to each appointment.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Communicated with patients with compassion while keeping medical information private.
- Processed referrals for specialist visits or diagnostic tests.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Interviewed patients to complete case histories and intake forms.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Ordered and maintained supply inventory for medical office.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Maintained confidentiality of records relating to clients' treatment
- Greeted patients and visitors in a professional and friendly manner.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Received and screened telephone calls and visitors by determining or addressing needs.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Communicated effectively with other healthcare staff members regarding patient care plans.
Nursing Assistant
Self-employed
Saint Augustine, FL
05.2021 - 05.2023
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Administered medications and educated patients and families on correct at-home administration.
- Turned and repositioned bedridden patients to prevent bedsores.
- Collaborated closely with physicians, nurses, therapists and other healthcare professionals to provide comprehensive care for geriatric patients.
- Ensured compliance with all applicable laws, regulations and policies governing elder care services.
- Attended continuing education classes related to geriatrics nursing assistant duties in order to stay current on best practices.
- Assisted patients with transportation and mobility needs such as moving between wheelchairs and beds.
- Communicated effectively with elderly patients and their families regarding medical conditions and treatment plans.
- Encouraged independence among elderly residents by assisting them with activities that promote self-care skills.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Provided direct patient care, including bathing, dressing and grooming elderly patients.
- Maintained accurate documentation of patient assessments and interventions on electronic medical records system.
- Performed light housekeeping tasks around the unit as needed to maintain a clean environment for elderly residents.
- Managed residents' activities of daily living.
- Promptly reported any changes in patient condition or behavior observed during shift hours.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Assisted with activities of daily living such as feeding, toileting and ambulation.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Collected specimens from patients for laboratory testing purposes.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Kept room spaces, linens and restrooms clean and refreshed with supplies.
- Supplied, collected and emptied patient bedpans on frequent basis.
Admission Representative
Platt College
Oklahoma City, Oklahoma
12.2018 - 01.2021
- Reviewed data obtained from interview for completeness and accuracy.
- Developed presentations about academic programs offered by the university.
- Created marketing materials such as brochures, flyers, videos. to advertise programs to new applicants.
- Participated in outreach activities such as career days or workshops at local high schools or community centers.
- Organized campus tours for prospective students and parents.
- Processed admission decisions according to established guidelines.
- Maintained accurate records of student applications and documents.
- Converted leads to enrollments at rate.
- Assisted prospective students with the admissions process by providing guidance and answering questions.
- Coordinated campus visits for prospective students and their families.
- Collaborated with other departments within the university on various projects related to admissions initiatives.
- Analyzed data related to enrollment trends and student demographics.
Education
Business Human Resource Management -
Grantham University
01.2025
Drafting & Design -
Platt College
Oklahoma City, OK05.1999
Skills
- Medical software applications
- Payment collection and processing
- Patient scheduling
- Records management
- Positive attitude
- Multitasking and organization
- Report preparation
- Front desk management
- Cleaning and sanitizing
- Multi-line telephone management
- Medical reception
- Basic clinical procedures
- Phone and email etiquette
- Computer skills
- Tact and diplomacy
- Patient assessments and care
- Clinical medical assistance
- Patient registration
- Patient demographics
- Patient care
- Specimen collection
- Insurance verification
- Biohazard waste disposal
References
References available upon request.
Timeline
Medical Office Assistant
Surgical Consultants of Northern Virginia
04.2024 - Current
Nursing Assistant
Self-employed
05.2021 - 05.2023
Admission Representative
Platt College
12.2018 - 01.2021
Business Human Resource Management -
Grantham University
Drafting & Design -
Platt College
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