Erica Kelso

• Helped build cold start practice to multi million dollar business by increasing revenue, growing the patient base, and driving business growth.
• Hiring, training, and educating staff and improving team efficiencies & processes.
• Improving patient care through enhancing the patient experience and implementing strategies that increased patient retention by exceptional service and follow up care.
• Organize events to build community ties, strengthen relationships, and promote practice visibility.

• Increased sales revenue by effectively communicating lens technology benefits to customers.
• Collaborated with optometrists to ensure seamless patient care and support as needed.
• Train and develop apprentice opticians.
• Exceeded monthly sales targets consistently by employing effective upselling strategies and fostering rapport with clients.

• Managed inventory levels, ordering new products as necessary to maintain optimal stock availability.
• Performed comprehensive measurements for accurate eyewear prescriptions, ensuring optimal visual clarity for patients.
• Increased sales revenue by effectively communicating lens technology benefits to customers.

• Began optician apprenticeship with Dr. York, professor at SCO.
• Promoted to management.
• District manager in training.
• Promoted to Operation Coordinator for Optical Division. Assisted in development and delivery of management

training programs, dissemination of corporate information

and resolution of operational issues.