ERICA KEMPCZYNSKI
Hewitt,NJ
Summary
Seasoned Civil Servant with more than 20 years of experience in a fast-paced government office. Excellent communication and customer service skills.
Overview
27
27
years of professional experience
Work History
Office Administrator
H&R Block Tax Svc
11.2021 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Customer Service
Dunkin' Donuts
09.2018 - 07.2020
- Clerical Administration and Management Judgment and Decision Making
- Personnel and Human Resources, Found ways to improve the customer experience by taking accountability and acting as a store Brand Ambassador
- Increased sales of target items by employing excellent upselling and communication skills
- Engaged customers and built connections using a positive, upbeat attitude
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Gained recognition for providing efficient service and a high degree of accuracy
- Boosted team success by working well with all members and cross-training in different positions and departments.
Administrative Assistant
United Supply Company
03.2018 - 06.2018
- Properly routed agreements, contracts and invoices through the signature process
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock
- Verified documents and associated records to catch and resolve discrepancies
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Administrative Clerk
Bergen County Consumer Affairs
03.2016 - 04.2017
- Perform payroll functions, such as maintaining time keeping information and processing and submitting payroll
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records ofcollections and disbursements, and ensure accounts are balanced
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents,such as attendance records, correspondence, or other material
- Direct or coordinate the supportive services department of a business, agency, or organization.
Administrative Clerk
Bergen County Surrogates Court
07.1996 - 03.2016
- Examine legal documents submitted to courts for adherence to laws or court procedures
- Perform administrative tasks, such as answering telephone calls, filing court documents, or maintaining office supplies orequipment
- Search files and contact witnesses, attorneys, or litigants to obtain information for the court
- Answer inquiries from the general public regarding judicial procedures, court appearances, trial dates, adjournments,outstanding warrants, summonses, subpoenas, witness fees, or payment of fines
- Meet with judges, lawyers, parole officers, police, or social agency officials to coordinate the functions of the court
- Instruct parties about timing of court appearances
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Monitor and direct the work of lower-level clerks
- Complete work schedules, manage calendars, and arrange appointments.
Skills
- Inbound phone call handling
- Meeting coordination
- Office management
- Administrative support
- Scheduling
Timeline
Office Administrator
H&R Block Tax Svc
11.2021 - Current
Customer Service
Dunkin' Donuts
09.2018 - 07.2020
Administrative Assistant
United Supply Company
03.2018 - 06.2018
Administrative Clerk
Bergen County Consumer Affairs
03.2016 - 04.2017
Administrative Clerk
Bergen County Surrogates Court
07.1996 - 03.2016
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