Erica Kilburn
San Tan Valley,AZ
Summary
Organized Business Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service.
Overview
3
3
years of professional experience
Work History
Business Manager
Bellas Home Cleaning LLC
01.2023 - Current
- Utilized scheduling software to create and maintain appropriate schedules.
- Communicated with customers positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Responsible for scheduling interviews for candidates, assisted with hiring process and training of new employees.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- managed invoicing orders, calculating and crediting accounts for daily reports.
- Organized and maintained customer accounts and records in an efficient manner.
- Used Quickbooks to manage accounts payable and receivable, including invoicing, billing, and collections.
- Communicated with team and team leads to ensure a productive team and customer satisfaction.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled and conducted team meetings.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Handled customer inquiries and suggestions courteously and professionally.
Sales Floor Associate Cashier
Micheals Craft Store
10.2021 - 04.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Issued receipts and processed refunds, credits, or exchanges.
- Answered questions about store policies and addressed customer concerns.
- Informed customers of current store promotions to encourage additional sales purchases.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Learned duties for various positions and provided backup at key times.
Professional Home Cleaner
Maids Of Paradise
11.2020 - 07.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Adhered to professional house cleaning checklist.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Washed and put away kitchen dishes, utensils and glassware.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Education
No Degree - Coding
Devslopes
Travis County, Texas01.2026
High School Diploma -
Primavera Online Highschool
2471 N Arizona Ave, Chandler, AZ 8522507.2022
Skills
- Operations Management
- Partnership Development
- Contract Management
- Documentation and Reporting
- Client Relationship Management
- Loss Prevention
- Budget Administration
- Employee Management
- Staff Training
Timeline
Business Manager
Bellas Home Cleaning LLC
01.2023 - Current
Sales Floor Associate Cashier
Micheals Craft Store
10.2021 - 04.2022
Professional Home Cleaner
Maids Of Paradise
11.2020 - 07.2021
No Degree - Coding
Devslopes
High School Diploma -
Primavera Online Highschool
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