Summary
Overview
Work History
Education
Skills
Customsection
Languages
Timeline
Generic

Erica Kirby

Minot,ND

Summary

A recent graduate with a Bachelor of Science in Information Technology, offering a strong academic foundation in computer science and comprehensive knowledge of computer systems, programming, and networking. Passionate about learning and staying current with evolving technology trends. Actively seeking a full-time position for professional growth, utilizing people skills, effective time management, and problem-solving capabilities. Initiative-taking mindset and effective communication skills to contribute to team success with dedication, enthusiasm, and a focus on delivering positive results. Resourceful team player with experience in common software applications and social media platforms. Well-versed in business organization and strategies for workplace modernization. Skilled at project support and proven history of solutions-oriented problem-solving. Demonstrates strong analytical, communication, and teamwork skills, quickly adapting to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude, commitment to continuous learning and growth, and a strong sense of dedication to any role. Recent graduate with foundational knowledge in Information Technology and hands-on experience gained through academic projects and internships, possessing strong teamwork, problem-solving, and time-management skills. Prepared to start a career and make meaningful contributions with commitment and drive.

Overview

9
9
years of professional experience

Work History

Information Technology Intern

Bishop Ryan Catholic School
01.2024 - Current
  • Managed and maintained computer systems, ensuring optimal performance and security
  • Assisted in the setup and configuration of new hardware and software
  • Monitored and updated antivirus software and other security measures to protect against cyber threats
  • Conducted regular system backups and data recovery operations
  • Installed and configured software and hardware.
  • Installed, modified, and repaired software and hardware to resolve technical issues.

General Manager

Baymont Inn & Suit Hotel
08.2019 - 05.2021
  • Cultivated customer and supplier relationships, leading to account growth and enhanced business performance
  • Delivered training and guidance to staff on management techniques and company protocols, improving productivity and adherence to industry standards
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

Front Desk Receptionist

Baymont Inn & Suit Hotel
02.2019 - 08.2019
  • Managed multi-line phone system to effectively direct inquiries and calls, ensured accurate handling of mail and packages, and maintained inventory of office supplies
  • Administered and check-in process for guests, addressed and resolved facility maintenance concerns, and communicated issues to appropriate maintenance staff
  • Enhanced administrative efficiency by implementing streamlined filing systems and contributed to high customer satisfaction through diligent handling of inquiries and complaints

Front Desk Receptionist

Wingate By Wyndham
10.2018 - 02.2019
  • Managed multi-line phone system, effectively fielding inquiries, and routing calls to correct departments, enhancing communication efficiency within the establishment
  • Safeguarded guest valuables by utilizing secure protocols for the main safe and individual safety deposit boxes, ensuring trust and safety
  • Managed financial transactions with precision, posting room charges and reviewing bills with guests at checkout, contributing to accurate and transparent billing practices

Shipping Clerk

Moosejaw Mountaineering
10.2015 - 06.2016
  • Evaluated and selected optimal shipping methods based on policy compliance, cost-effectiveness, and routing, ensuring efficient material transportation
  • Coordinated with carrier representatives to facilitate timely shipments and deliveries, maintaining accurate records of cargo movements and updates
  • Verified orders by comparing names and quantity of items packaged with shipping documents.

Education

Bachelor of Science - Information Technology

University of Phoenix
Phoenix
09.2024

Skills

  • Account Management
  • Staff Supervision
  • Problem Solving
  • Bilingual
  • Problem Resolution
  • Staff Training
  • Analytical Thinking
  • Technical Troubleshooting
  • Communication Skills
  • Network Administration
  • File Management
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Strong Problem Solver

Customsection

Information Technology  Intern, Bishop Ryan Catholic School, 01/01/24, ongoing, Managed and maintained computer systems, ensuring optimal performance and security., Assisted in the setup and configuration of new hardware and software., Monitored and updated antivirus software and other security measures to protect against cyber threats., Conducted regular system backups and data recovery operations.

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Information Technology Intern

Bishop Ryan Catholic School
01.2024 - Current

General Manager

Baymont Inn & Suit Hotel
08.2019 - 05.2021

Front Desk Receptionist

Baymont Inn & Suit Hotel
02.2019 - 08.2019

Front Desk Receptionist

Wingate By Wyndham
10.2018 - 02.2019

Shipping Clerk

Moosejaw Mountaineering
10.2015 - 06.2016

Bachelor of Science - Information Technology

University of Phoenix
Erica Kirby