Erica Kirksey
Lancaster,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Resources Generalist
American Airlines
01.2024 - 05.2025
- Managed employee onboarding processes, ensuring compliance with company policies and procedures.
- Administered drug tests following strict protocols and guidelines.
- Trained new staff on procedures and safety standards.
- Developed and maintained HR documentation, ensuring accuracy and adherence to legal requirements.
Front Desk Receptionist
Western Dental & Orthodontics
01.2021 - 01.2024
- Greeted and assisted patients, ensuring a welcoming environment and efficient check-in process.
- Managed multi-line phone system, directing calls to appropriate staff members promptly.
- Coordinated appointment scheduling, optimizing clinic flow and reducing patient wait times.
- Maintained patient records with accuracy, ensuring compliance with privacy regulations.
Dispatch Supervisor
G2 Secured Staff
03.2019 - 02.2021
- Supervised dispatch operations, ensuring timely and accurate delivery of services.
- Managed communication between drivers, clients, and vendors to optimize service efficiency.
- Developed training programs for new dispatch staff, enhancing operational knowledge and performance.
- Monitored performance metrics to identify areas for improvement in dispatch operations.
Customer Service Representative
Aflac
04.2016 - 04.2019
- Managed employee onboarding processes, ensuring compliance with company policies and procedures.
- Administered drug tests following strict protocols and guidelines.
- Trained new staff on procedures and safety standards.
- Developed and maintained HR documentation, ensuring accuracy and adherence to legal requirements.
Education
Business Administration
Antelope Valley College
Lancaster, California, CASkills
Benefits administration
Talent acquisition
Positive communication skills
Scheduling expertise
Customer relations
Attention to detail
Time management
Telephone etiquette
Office organization
Certification
CPR CERTIFIED
Timeline
Human Resources Generalist
American Airlines
01.2024 - 05.2025
Front Desk Receptionist
Western Dental & Orthodontics
01.2021 - 01.2024
Dispatch Supervisor
G2 Secured Staff
03.2019 - 02.2021
Customer Service Representative
Aflac
04.2016 - 04.2019
Business Administration
Antelope Valley College