Erica Lambert
Akron
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
Unit Secretary, Behavioral Health
Summa Health
09.2022 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
Route Accounting Clerk
Tramonte Distributing
09.2008 - 06.2022
- Ensured regulatory compliance by maintaining accurate records of driver logs, vehicle inspections, and mileage reports.
- Assisted in the reduction of route discrepancies by conducting thorough audits and reconciliations.
- Coordinated efforts with other departments such as sales or customer service to promptly address any concerns or issues that may have arisen during the delivery process.
- Increased customer satisfaction with timely and accurate order deliveries through diligent route planning.
- Collaborated with warehouse staff for seamless order fulfillment and efficient loading procedures.
- Facilitated training sessions for new team members on company processes, software applications, and best practices in route accounting procedures.
- Managed inventory levels to prevent stock shortages and overages, maintaining optimal product availability.
- Served as a liaison between drivers, warehouse personnel, sales teams, and customers to ensure smooth operations throughout the entire delivery process.
- Provided support during peak periods by stepping in as a backup driver when necessary, ensuring on-time deliveries without disruptions to service levels.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Generated invoices upon receipt of billing information and tracked collection progress.
Direct Support Professional
Mentor Network
08.2019 - 05.2021
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Transported clients to medical and dental appointments to provide support.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
Education
High School Diploma -
Green High School
1474 Boettler Rd. 06-1999
Skills
- Customer service
- Behavior redirection
- Strong organization
- Client support
- Compassionate caregiving
- Appointment scheduling
- Spreadsheet management
- HIPAA compliance
- Telephone reception
- Client documentation
- Attention to detail
- Journal entries
- Behavioral health experience
- Direct patient care
- Data inputting
- Crisis management
- MS office
- Payment processing
- Data processing
Timeline
Unit Secretary, Behavioral Health
Summa Health
09.2022 - Current
Direct Support Professional
Mentor Network
08.2019 - 05.2021
Route Accounting Clerk
Tramonte Distributing
09.2008 - 06.2022
High School Diploma -
Green High School
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