Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erica Klein

Joppa,MD

Summary

An empathic and caring team player of strong work ethic, who values being of support and service to others.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Enhance Child and Youth Care Specialist II

The Maryland School for the Blind
02.2023 - 02.2025
  • Facilitated daily activities and therapeutic programs for youth, enhancing engagement and emotional well-being.
  • Implemented behavior management strategies to promote positive interactions and reduce conflicts among residents.
  • Developed individualized treatment plans in collaboration with multidisciplinary teams to address specific needs of each youth.
  • Evaluated progress of youth through regular assessments, ensuring alignment with treatment goals and adjusting plans as necessary.
  • Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
  • Developed life skills training curriculum to empower youths in making responsible decisions and preparing for independent living.
  • Maintained strict confidentiality regarding sensitive information pertaining to each youth''s background and circumstances.
  • Assisted in the creation of individualized treatment plans designed to address specific behavioral issues or mental health concerns.
  • Provided a safe and nurturing environment for at-risk youths, offering compassionate guidance during times of personal struggle.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans for each youth, promoting their overall wellbeing.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Documented data and completed accurate updates to case records.

Wait Staff Member

Lil Tony's
06.2016 - 06.2017
  • Provided exceptional customer service to enhance guest satisfaction and foster repeat business.
  • Managed order accuracy and timely delivery to optimize dining experiences for patrons.
  • Collaborated with kitchen staff to ensure seamless communication and efficient food preparation processes.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Licensed Massage Therapist

Massage Heights
05.2012 - 08.2012
  • Provide clients with a soothing and relaxing environment
  • Perform quality massages in 50 minutes
  • Turn over room in a timely manner
  • Adhere to Maryland laws and code of ethics
  • Form a treatment plan for ongoing improvement and maintenance of physical health
  • Quality customer service
  • Client record keeping

Emergency Room Nursing Tech

Northwest Hospital
08.2001 - 04.2012
  • Key member of a Level 4 Emergency Room team
  • Providing reliable support to nursing staff across multiple disciplines
  • Consistently exuding genuine care, comfort and support to patients and their families
  • Detailed documentation of vital signs, I&O, ECG, glucose testing, urinalysis and other various tests, into EMR system and reporting any noted abnormalities immediately
  • Insertion and removal of peripheral IV therapy lines and Catheters, Phlebotomy and lab collections, sterile and non-sterile dressing changes
  • Provide compassionate crisis response, such as: emotional and psychological support during crisis situations including but not limited to: Physical Aggression, Verbal outbursts, threats, and other behaviors possibly due to Mental Health disorders, Autism, medication non-compliance, and Traumatic Brain Injury
  • Help provide comfort and support to patients and families during times of grief, crisis, medical emergency and death
  • Creation and Implementation of “The Safe Space”: a designated room in the Emergency Department for those with sensitivities to sensory stimuli or those needing quiet space for grieving, de-escalating crisis patients, as well as a private space for the clinician to speak with patient families

Education

Massage Therapy Training Program

Baltimore School of Massage
08.2006

Associates Degree - Business Administration

Carroll Community College
01.1998

No Degree - CNA

Harford Community College
Bel Air, MD
01-2007

Skills

  • Professional boundaries
  • Self-care techniques
  • Positive reinforcement
  • Mental health support

Certification

  • Certified Nursing Assistant
  • Healthcare Provider CPR
  • CPI
  • Nationally Certified Massage Therapist
  • Maryland State Certified Massage Therapist

Timeline

Enhance Child and Youth Care Specialist II

The Maryland School for the Blind
02.2023 - 02.2025

Wait Staff Member

Lil Tony's
06.2016 - 06.2017

Licensed Massage Therapist

Massage Heights
05.2012 - 08.2012

Emergency Room Nursing Tech

Northwest Hospital
08.2001 - 04.2012

Associates Degree - Business Administration

Carroll Community College

Massage Therapy Training Program

Baltimore School of Massage

No Degree - CNA

Harford Community College

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Erica Klein