Erica Klenke

• Keep updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Strong ability to work under pressure and deal with stressful situations.
• Established rapport with regular customers, fostering loyalty through personalized service experiences.
• Fluent in Aloha, Micros, Toast, and Open Table
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Responsible for setup, maintenance and operation of the bar
• Served high customer volumes during special events, nights, and weekends.
• Recruited and trained new bartenders and barbacks to help maintain talented team.
• Maintain knowledge of all food, liquor, beer and wine
• Crafted special drink and cocktail menu items for seasonal offerings.
• Follow payment handling policies and procedures
• Restock and replenish bar inventory and supplies
• Comply with all food and beverage regulations
• Ability to work under pressure and deal with stressful situations
• Strong people skills and able to deal with diverse personalities.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Maintained impeccably clean, attractive and well-stocked bar area.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Ability to work under pressure and deal with stressful situations
• Strong worth ethic
• Strong people skills and able to deal with diverse personalities.

Managed restaurant operations in terms of staffing and scheduling functions

• Ensured provision of service in terms of order accuracy and time management
• Interviewed, hired and trained personnel to work in a restaurant environment
• Ensured smooth coordination between the back-end and front-end activities
• Managed inventory and stocks and supplies
• Managed customer complaints and queries
• Negotiated terms with vendors/suppliers
• Cut food and labor costs while increasing sales, food/service quality and guest satisfaction
• Managed customer complaints and queries
• Work with all local concierge
• Direct daily FOH/ BOH operations administrative responsibilities
• Oversee, delegate and follow up on Manager duties and responsibilities
• Strong people skills and able to deal with diverse personalities.