Erica Kochan
Jacksonville,NC
Summary
Dedicated Habilitation Technician at Carobell Inc. Used empathy and compassion to handle any discrepancies in the normal work day. Adaptable and looking to transition into a new field. Friendly demeanor, developed strong professional and member-based relationships, demonstrated compelling problem-solving and communication skills.
Overview
2
2
years of professional experience
Work History
Habilitation Technician
Carobell Inc
04.2024 - Current
- Assisted members with daily living activities to enhance quality of life.
- Assisted members with daily hygiene needs and encouraged independence
- Implemented personalized care plans in collaboration with multidisciplinary teams to meet individual client needs.
- Monitored client progress and reported changes to supervisors for timely adjustments in care strategies.
- Facilitated recreational and therapeutic activities to support social interaction and skill development among clients.
- Ensured documentation was up-to-date and accurate based on relevance and importance.
Guest Service Representative
Motel 6
07.2023 - 09.2025
- Provided exceptional customer service, addressing guest inquiries and resolving issues efficiently.
- Managed front desk operations, ensuring accurate check-in and check-out processes.
- Maintained cleanliness and organization of lobby and common areas to enhance guest experience.
- Assisted in training new team members on hospitality standards and operational procedures.
- Used empathy to provide solutions for any guest discrepancies.
- Coordinated with housekeeping staff to ensure timely room availability for incoming guests.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
Education
Associate of Applied Science - Associate of Applied Science
Coastal Carolina Community College
Jacksonville, North Carolina, NC05-2028
Skills
- Reliability
- Punctuality
- Behavioral support
- Professionalism
- Personal hygiene assistance
- Microsoft Teams
Timeline
Habilitation Technician
Carobell Inc
04.2024 - Current
Guest Service Representative
Motel 6
07.2023 - 09.2025
Associate of Applied Science - Associate of Applied Science
Coastal Carolina Community College