Erica Koehler
Norfolk,NE
Summary
Dynamic Office Manager with a proven track record at Dental Wellness Center P.C., specializing in workflow optimization and team supervision. Excelled in staff hiring and training, enhancing office efficiency and employee performance. Skilled in fostering excellent customer relations and resolving conflicts, significantly contributing to a positive work environment and patient experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
Dental Wellness Center P.C.
Norfolk, NE
08.2013 - Current
- Oversee daily administrative tasks, ensuring professional and efficient interactions for employees and patients.
- Responded to customer inquiries via phone or email in a professional manner.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Assigned work and monitored performance of project personnel.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Assisted in recruiting, onboarding and training new employees.
- Collaborate with dental insurance providers to uphold premier contracts for the office and patient benefit.
- Handle patient and staff complaints. Work collectively to create a solid resolution for all parties involved.
- Ensured accuracy in updated dental coding.
Education
High School Diploma -
Norfolk Catholic High School
Norfolk, NE05-1998
Some College (No Degree) - General
Southeast Community College
Lincoln, Nebraska, NESome College (No Degree) - Tourism and Travel Management
Lincoln School of Commerce
Lincoln, NESome College (No Degree) - Medical coding
Allied Schools
WARREN, PASkills
- Staff hiring
- Billing
- Workflow optimization
- Banking operations
- Employee training
- Customer service
- Data entry
- Financial tracking
- Clerical support
- Administrative support
- Employee supervision
- Office management
- Scheduling and calendar management
- Team supervision
- Policy implementation
- Conflict management
- Customer relations
Certification
- CPR Certified
- OSHA AND HIPAA certified
Timeline
Office Manager
Dental Wellness Center P.C.
08.2013 - Current
- CPR Certified
- OSHA AND HIPAA certified
High School Diploma -
Norfolk Catholic High School
Some College (No Degree) - General
Southeast Community College
Some College (No Degree) - Tourism and Travel Management
Lincoln School of Commerce
Some College (No Degree) - Medical coding
Allied Schools
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