Erica Koehler
Battle Creek,MI
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
25
25
years of professional experience
Work History
Special Education Paraprofessional
Harper Creek Community Schools
08.2025 - Current
- Supported individualized education plans by assisting students with disabilities in daily academic tasks.
- Collaborated with teachers to implement instructional strategies tailored to diverse learning styles.
- Monitored student progress, providing feedback and adjustments to support personal growth and development.
- Assisted in behavioral management strategies, fostering positive classroom environments for all learners.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Interacted physically and verbally with students throughout each day.
Lead Teacher
The Wentworth House
09.2018 - 08.2025
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Mentored junior teachers, fostering professional growth and enhancing classroom management skills.
- Assessed student progress using data-driven methods to inform instructional strategies.
- Cultivated a positive learning environment that promoted inclusivity and student participation.
- Collaborated with parents and guardians to support student development and address concerns.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Led classroom activities that promoted creativity, critical thinking, and collaboration among students.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Applied play-based strategies to provide diverse approaches to learning.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Implemented individualized learning strategies to accommodate diverse learning styles.
- Developed engaging lesson plans to foster children's cognitive and social development.
Sales Associate
JCPenney
05.2010 - 02.2012
- Assisted customers with product selection to enhance shopping experience.
- Maintained merchandise displays to ensure visual appeal and organization.
- Processed sales transactions efficiently using point-of-sale systems.
- Collaborated with team members to achieve daily sales targets.
- Trained new associates on company policies and customer service standards.
- Analyzed inventory levels to minimize stock discrepancies and optimize replenishment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Assistant Manager/Salesperson
Zeman Homes
02.2001 - 04.2010
- Analyzed lease agreements for compliance and identified opportunities for improvement.
- Coordinated tenant communications to enhance resident satisfaction and retention.
- Implemented property maintenance schedules to ensure timely repairs and upkeep.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Negotiated sales agreements and facilitated closing processes for residential properties.
- Conducted property showings, highlighting key features to potential buyers.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Coordinated appointments to show marketed properties.
- Generated leads for sales and rental properties through cold calls and referrals.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Education
CDA Certificate - Early Childhood Care And Education
Kellogg Community College
Battle Creek, MISkills
- Customer service
- Relationship building
- Teamwork and collaboration
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Money handling
- Team leadership
- Quick learner
- Patience and empathy
Timeline
Special Education Paraprofessional
Harper Creek Community Schools
08.2025 - Current
Lead Teacher
The Wentworth House
09.2018 - 08.2025
Sales Associate
JCPenney
05.2010 - 02.2012
Assistant Manager/Salesperson
Zeman Homes
02.2001 - 04.2010
CDA Certificate - Early Childhood Care And Education
Kellogg Community College