Erica Kreft
Big Rapids
Summary
Dynamic professional with a proven track record at Meijer, adept in customer service and payment processing. Excelled in creating positive guest experiences, enhancing loyalty through effective complaint resolution, and ensuring financial accuracy. Skilled in time management and hospitality services, consistently driving improvements and operational excellence.
Overview
28
28
years of professional experience
Work History
Front Desk Clerk
Hampton Inn
07.2024 - Current
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Sales Merchandiser
Nabisco
09.2021 - 03.2024
- Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
- Increased sales by establishing strong relationships with clients and understanding their needs.
- Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
- Analyzed sales data to identify opportunities for growth, implementing targeted action plans that drove increased performance.
Customer Service Representative
Meijer
07.1997 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cash Office Book Keeper
Meijer
07.1997 - 07.2021
- Promoted an atmosphere of accountability among staff by enforcing cash handling policies and procedures, leading to a reduction in financial discrepancies.
- Ensured the highest level of accuracy and integrity within the cash office by actively participating in audits, investigations, and other relevant oversight activities.
- Provided exceptional customer service, addressing any concerns related to payments or financial transactions quickly and effectively.
- Developed comprehensive training materials to educate new hires on proper cash office protocols and best practices.
- balanced the cash and receipts for the entire store
Education
Bachelor of Science - Public Administration
Grand Valley State University
Allendale, MI12-2005
Associate of Arts - General Studies
Grand Rapids Community College
Grand Rapids, MI05-2002
High School Diploma -
Rockford High School
Rockford, MI05-1999
Skills
- Time management
- Customer service
- Hospitality services
- Administrative skills
- Problem-solving skills
- Listening skills
- Payment processing
- Complaint resolution
- File management
- Hospitality management
- Guest relations
- Leadership skills
- Friendly honest
Timeline
Front Desk Clerk
Hampton Inn
07.2024 - Current
Sales Merchandiser
Nabisco
09.2021 - 03.2024
Customer Service Representative
Meijer
07.1997 - 07.2021
Cash Office Book Keeper
Meijer
07.1997 - 07.2021
Bachelor of Science - Public Administration
Grand Valley State University
Associate of Arts - General Studies
Grand Rapids Community College
High School Diploma -
Rockford High School