Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 8 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Hi, I’m
Erica Krumel
Administrative Professional
Port Huron,MI
Summary
Overview
10
years of professional experience
5
years of post-secondary education
Work History
Wallace Law Firm
Client Services Coordinator
10.2022 - Current
Job overview
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Maintained comprehensive records of client interactions, enabling better tracking of service history and needs.
- Contributed ideas during team meetings that led to implementation of innovative solutions for enhanced customer experience management.
- Managed call volume and coordinated client appointments, attorney workshops and attorney seminar commitments. While assisting with collecting and copying client file materials.
- Maintained accurate and private record-keeping with proactive attention to client information updates and security.
MiMutual Mortgage
Mortgage Loan Processor
08.2024 - 03.2022
Job overview
- Expedited mortgage approval times by proactively resolving any discrepancies in borrower documentation.
- Mitigated risk exposure for organization through careful evaluation of applicant creditworthiness before proceeding with loan process.
- Contributed to success of mortgage team by providing essential support in areas of loan documentation review, data entry, and client communication.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Managed high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
Nesco Resource
On-Site Manager
09.2018 - 05.2020
Job overview
- Maintained accurate time keeping records for all temporary candidates on-site, ensuring accurate hours were turned in for payroll.
- Managed staff effectively, hiring qualified personnel, assigning duties, and ensuring ongoing training in industry best practices.
- Conducted thorough background checks on potential candidates as part of effective screening process for our client.
- Enhanced candidate satisfaction by addressing concerns promptly and implementing effective solutions.
- Coordinated and conducted candidate orientations and walk throughs.
Nesco Resource
Staffing Specialist
01.2014 - 09.2018
Job overview
- Provided comprehensive support for temporary employees, including benefits administration, payroll processing, and conflict resolution.
- Developed strong relationships with clients and hiring managers, leading to higher volume of job orders and successful placements.
- Reduced time-to-fill ratios by effectively prioritizing open positions based on client needs, resources available, and market conditions.
- Conducted regular follow-up with placed candidates to ensure satisfaction and retention, addressing any concerns or potential issues proactively.
- Conducted comprehensive interviews with candidates to assess their skills, qualifications, and fit for various positions within client companies.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
Education
Baker CollegePort Huron, MI
Bachelor of Science from Business Administration
12.2014 - 06.2017
University Overview
Baker CollegeFlint, MI
Associate of Science from Business Management
12.2003 - 06.2006
University Overview
Skills
Schedule Management
undefinedTimeline
Mortgage Loan Processor
MiMutual Mortgage
08.2024 - 03.2022
Client Services Coordinator
Wallace Law Firm
10.2022 - Current
On-Site Manager
Nesco Resource
09.2018 - 05.2020
Baker College
Bachelor of Science from Business Administration
12.2014 - 06.2017
Staffing Specialist
Nesco Resource
01.2014 - 09.2018
Baker College
Associate of Science from Business Management
12.2003 - 06.2006
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