Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

Erica Kumar

Forest Park,GA
The way to get started is to quit talking and begin doing.
Walt Disney

Summary

Accomplished delivery professional with great people and problem-solving abilities. Maintains impeccable appearance and vehicle for fast, professional deliveries. Manages time expertly and goes above and beyond to exceed expectations.

Overview

13
13
years of professional experience

Work History

Courier Contractor

Need It Now Courier Service
Atlanta, GA
10.2016 - Current
  • Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
  • Identified new routes during weather delays to facilitate on-time deliveries to customers.
  • Maintained delivery vehicle with regular upkeep and basic repairs.
  • Communicated customer complaints, requests and feedback to company management.
  • Used GPS navigation to plan routes and rerouted for unexpected delays.
  • Obtained official signatures and required payments for different types of deliveries.

Delivery Driver

Grand China
Atlanta, GA
01.2021 - Current
  • Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
  • Navigated local streets and highways with ease using GPS system.
  • Analyzed customer address to determine best route for timely delivery.
  • Maintained positive relationships with customers to promote further business opportunities.
  • Presented customers with bills and receipts to collect payment for delivered food.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.

Non-Emergency Medical Driver

Bright Transportation
Dearborn, MI
01.2010 - 08.2016
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Transported clients to specified destinations safely and on-time.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.

Education

Psychology

Henry Ford College, Dearborn, MI

Skills

  • Working Independently
  • Package Delivery and Pick-up
  • Attention to Detail
  • Schedule Adherence
  • GPS Systems
  • Heavy Lifting
  • Customer Service
  • Mileage and service logs
  • Excellent driving skills
  • Time management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Delivery Driver - Grand China
01.2021 - Current
Courier Contractor - Need It Now Courier Service
10.2016 - Current
Non-Emergency Medical Driver - Bright Transportation
01.2010 - 08.2016
Henry Ford College - , Psychology

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Erica Kumar