ERICA LAFALCE-DEVITO
Crozet,VA
Summary
Detail-oriented Administrative and Operations Professional experienced in customer service, office coordination, scheduling, and property management. Delivered efficient workflow optimization and document management through strong communication, problem-solving, and time management skills. Committed to enhancing operational effectiveness and supporting team success.
Overview
27
27
years of professional experience
Work History
Administrative & Operations Assistant
Private Estate & Business Operations
01.2016 - Current
- Managed scheduling, correspondence, and daily operations to ensure smooth administrative functions.
- Provided administrative support in Virginia and New Jersey.
- Assisted with recordkeeping and communication to enhance organizational support.
- Supported confidential personal and business tasks requiring discretion and reliability.
- Coordinated vendors and maintenance for efficient property and farm logistics.
Administrative & Business Operations
MD Plumbing & Heating
06.1999 - Current
- Managed accounts payable, invoicing, and banking activities to ensure timely financial operations.
- Prepared customer estimates and assisted with project pricing to facilitate accurate budgeting.
- Maintain accurate financial and business records.
- Coordinated administrative tasks and supported daily operations to enhance operational efficiency.
- Prepare and write customer estimates and assist with project pricing.
- Handle multiple priorities while maintaining accuracy, organization, and attention to detail.
Guest Experience Specialist
Signature Flight Support
Charlottesville, USA
03.2024 - 07.2026
- Provided front-line service to pilots, passengers, and crew in a fast-paced aviation environment.
- Coordinated aircraft arrivals/departures, ensuring smooth operations through effective communication of needs across departments.
- Managed front desk operations, calls, and customer requests.
- Arranged transportation, lodging, and travel accommodations, enhancing overall guest experience and satisfaction.
- Managed front desk operations, handling calls and customer requests to provide timely and effective service.
- Charlottesville, VA
Concierge
Common House
Charlottesville, USA
08.2023 - 02.2024
- Managed member check-ins and reservations, ensuring smooth daily front desk operations.
- Responded to phone/email inquiries, delivering exceptional customer service to enhance member satisfaction.
- Assisted in event coordination and facility operations, contributing to successful member experiences.
- Assisted visitors in Charlottesville, VA
Library/Media Center Teaching Assistant
Journey Middle School
Charlottesville, USA
08.2021 - 12.2023
- Oversaw circulation, records, and daily library operations to ensure smooth library functioning.
- Maintained and troubleshot technology devices and equipment to support user access and learning.
- Provided administrative and organizational support to staff and students, enhancing library services.
- Charlottesville, VA
Administrative Assistant Part-Time
Brooks Family YMCA
Charlottesville, USA
01.2019 - 09.2019
- Coordinated travel logistics and hotel arrangements for swim team events, ensuring smooth travel experiences for participants.
- Maintained records and facilitated communications to support seamless event coordination.
- Charlottesville, VA
Education
Coursework toward Accounting Degree -
Fairleigh Dickinson University
Skills
- Administrative Support
- Operations Management
- Scheduling
- Records Management
- Invoicing & Data Entry
- Travel Coordination
- Event coordination
- Communication
- Microsoft Word
- Organization & Multitasking
- Time management
- Problem solving
- Customer Service
- Client relations
Education And Certifications
- ParaPro Certification
- Pharmacy Technician License
- Certified Nursing Aide CNA
- Coursework toward Accounting Degree - Fairleigh Dickinson University
Timeline
Guest Experience Specialist
Signature Flight Support
03.2024 - 07.2026
Concierge
Common House
08.2023 - 02.2024
Library/Media Center Teaching Assistant
Journey Middle School
08.2021 - 12.2023
Administrative Assistant Part-Time
Brooks Family YMCA
01.2019 - 09.2019
Administrative & Operations Assistant
Private Estate & Business Operations
01.2016 - Current
Administrative & Business Operations
MD Plumbing & Heating
06.1999 - Current
Coursework toward Accounting Degree -
Fairleigh Dickinson University