Erica Lamothe

• Using internal software, learn to process applications for initial and ongoing eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs
• Conduct intensive interviews and independently determine eligibility
• Gather and review data, application and other documents, and verification for each benefit program as it relates to each person's circumstances
• Process all applications and case actions per Federal and State requirements
• Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients

• Receives calls for service from Call Takers via the Computer Aided Dispatch (CAD) system and from field units via radio or mobile data computer (MDC).
• Determines the appropriate response to an incident based on priority and policy.
• Relay essential information to initiate an accurate and timely response to emergency calls.
• Continually updates information as it is received. Updates units as to new information or instructions including follow up and updated status of calls.
• Processes more than one call at a time.
• Utilizes multiple line telephones relaying emergency and non-emergency information.
• Prioritizes calls for service as appropriate.
• Coordinates the response of multiple agency personnel engaged in public safety.
• Operates VHF and 800 MHz radio systems.
• Operates various computer systems using keyboard and/or mouse.
• Manages multiple radio channels or talk-groups simultaneously.
• Transmits over various radio channels or talk-groups using a mouse, push-button, or foot pedal.
• Coordinates assistance from/with outside agencies or departments.
• Searches and verifies information acquired through various databases.
• Maintains records and logs.
• Assists other communicators as needed.
• Attends required meetings and training.
• Receives 911 calls as assigned.
• Reliable and dependable, report for work punctually and maintain regular and predictable attendance.
• Performs other work as assigned.
• Perform related administrative work and other duties as assigned.

• Responsible for answering and placing telephone calls, operating company switchboard, and notifying appropriate parties of arriving calls, customers and/or visitors
• Provides administrative support including but not limited to typing, filing, copying, and coordinating calendars
• Greets customers, vendors, job applicants and other visitors in a courteous, friendly and timely manner
• Sorts and routes mail, correspondence, packages, and messages for timely delivery to appropriate party
• Coordinate's meetings and organizes catering
• Understands how own team integrates with related teams to accomplish objectives
• Recognizes and solves atypical problems that occur infrequently
• Evaluate and selects solutions from existing precedents or procedures
• Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
• Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
• Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
• Communicates and explains complex information, including interdependencies within the team and others
• Works under limited supervision and may use discretion to modify work practices and processes to achieve results or improve efficiency;
• Individual contributor acting as a resource for less experienced team members; does not have supervisory responsibilities
• Performs all other duties as assigned by management

• Answered calls on a multi-telephone system.

• Monitored all customer service channels (voicemails, emails, online submissions).

• Scheduled and/or adjusted patients' appointments.

• Provided backup support to the front desk as needed.

• Verified patient's insurance information.

• Input lists of items, numbers, or other data into the computer.
• Completed forms that appear on the computer screen.
• Manipulated existing data, and edited current information or new entries to a database for accuracy.
• Applied client specifications to accurately complete processes and key materials with high levels of productivity and quality.
• Met client deadlines in a team environment while maintaining confidentiality and security of client information.
• Maintained confidentiality while handling sensitive information across various departments within the organization.
• Expedited document processing by accurately proofreading for errors before submission or distribution.
• Utilized office management software to record and track customer information.