Erica Lamothe
Lynnwood,WA
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Human Resources position. Ready to help the team achieve company goals.
Overview
6
6
years of professional experience
Work History
Dispatcher
Northwest Ambulance
08.2024 - Current
- Assessing caller information and formulating an action plan.
- Scheduling and dispatching medical transports and field crews to appropriate locations.
- Evaluating call information to determine the suitable units and level of care/response.
- Effectively conveying information to field crews in a fast-paced environment.
- Utilizing telephones, TAC radios, computers, pagers, and text messaging to transmit information.
- Communicating with supervisors, field crews, customers, and other dispatchers to address issues, service requests, and payments.
- Receiving and documenting relevant information from emergency and non-emergency calls.
- Assigning priority to calls based on urgency and importance.
- Responding to issues and coordinating with the appropriate department or supervisor for resolution.
- Operating and managing a multi-line phone system.
- Efficiently operating and managing computer systems, GANTT, and CAD.
- Maintaining accurate call logs and patient information.
- Familiarity with dispatching procedures and guidelines for field crews.
- Awareness of county and state protocols.
- Creating daily schedules for field crews.
- Monitoring field crew/rig route and status to coordinate and prioritize schedules.
- Accepting payments and diligently recording information.
- Managing multiple incidents simultaneously.
- Assisting other dispatchers as required.
- Providing precise information and instructions to callers.
- Supporting crews in reporting malfunctioning equipment and implementing plans for replacement or repair.
- Performing other assigned duties.
Public Benefits Specialist
Department Of Social And Health Services
08.2023 - 08.2024
- Using internal software, learn to process applications for initial and ongoing eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs
- Conduct intensive interviews and independently determine eligibility
- Gather and review data, application and other documents, and verification for each benefit program as it relates to each person's circumstances
- Process all applications and case actions per Federal and State requirements
- Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients
911 Dispatcher
Snohomish 911
03.2022 - 08.2022
- Receives calls for service from Call Takers via the Computer Aided Dispatch (CAD) system and from field units via radio or mobile data computer (MDC)
- Determines the appropriate response to an incident based on priority and policy
- Relay essential information to initiate an accurate and timely response to emergency calls
- Continually updates information as it is received
- Updates units as to new information or instructions including follow-up and updated status of calls
- Processes more than one call at a time
- Utilizes multiple line telephones relaying emergency and non-emergency information
- Transmits over various radio channels or talk-groups using a mouse, push-button, or foot pedal
- Coordinates assistance from/with outside agencies or departments
- Searches and verifies information acquired through various databases
- Maintains records and logs
- Attends required meetings and training
- Perform related administrative work and other duties as assigned
Front Office Coordinator
Stewart Title
12.2020 - 02.2022
- Responsible for answering and placing telephone calls, operating company switchboard, and notifying appropriate parties of arriving calls, customers and/or visitors
- Greets customers, vendors, job applicants and other visitors in a courteous, friendly and timely manner
- Sorts and routes mail, correspondence, packages, and messages for timely delivery to the appropriate party
- Coordinate's meetings
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail
- Works under limited supervision and may use discretion to modify work practices and processes to achieve results or improve efficiency;
- Performs all other duties as assigned by management
Client Experience Representative
Tangelo Rehab Clinic
02.2019 - 02.2020
- Answered calls on a multi-telephone system
- Monitored all customer service channels (voicemails, emails, online submissions)
- Scheduled and/or adjusted patients' appointments
- Provided backup support to the front desk as needed
- Verified patient's insurance information
Education
Bachelor of Arts - Human Resources Management
Western Governors University
Salt Lake City, UTBachelor of Arts - Mass Communications
University of West Georgia
07-2012
Skills
- Verifying coverage
- Customer service
- Office supplies inventory management
- Appointment confirmation
- Call forwarding
- Filing
- Clerical support
- Departmental support
- Scheduling
- Data management
- Office management
- Maintaining confidentiality
- Calendar management
- Dispatch coordination
- 10-key proficiency
Contact
Lynnwood, WA 98037
Timeline
Dispatcher
Northwest Ambulance
08.2024 - Current
Public Benefits Specialist
Department Of Social And Health Services
08.2023 - 08.2024
911 Dispatcher
Snohomish 911
03.2022 - 08.2022
Front Office Coordinator
Stewart Title
12.2020 - 02.2022
Client Experience Representative
Tangelo Rehab Clinic
02.2019 - 02.2020
Bachelor of Arts - Human Resources Management
Western Governors University
Bachelor of Arts - Mass Communications
University of West Georgia
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