Erica Lamy
New Boston,NH
Summary
Strategic healthcare executive with 15+ years of progressive leadership experience across home health, hospice, regulatory licensing, and multi-site healthcare operations. Proven ability to lead large-scale organizations through growth, regulatory complexity, and transformation. Expertise in strategic planning, fiscal management, compliance, and quality improvement, with a strong track record of driving operational excellence, improving patient outcomes, and leading high-performing teams. Experienced in working with Boards, government agencies, and community stakeholders to advance organizational mission and public trust.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Licensing, Board Administration & Compliance
New Hampshire Office of Professional Licensure and Certification
Concord, NH
06.2024 - Current
- Appointed by the Governor and Executive Council to serve as a member of the senior leadership team
- Provide executive-level oversight of 58 occupational licensing boards and 220,000+ licensed professionals, ensuring regulatory compliance and public protection statewide
- Lead strategic planning, policy development, and operational execution for statewide licensing and regulatory functions
- Advise senior leadership and policymakers on legislative strategy, regulatory risk, and public safety initiatives
- Develop and manage budgets, resource allocation, and technology modernization efforts
- Serve as liaison to Boards, legal counsel, state and federal agencies, and external stakeholders
- Draft and oversee legal and regulatory documents, including Board Orders and hearing notices
- Represent the agency in legislative matters, including testimony and public policy discussions
- Lead high-risk complaint investigations, inspections and coordinates emergency actions to protect public safety
Director of Operations
Granite VNA
Concord, NH
11.2014 - 06.2024
- Directed operations for a large, multi-service home health and hospice organization serving 84 communities with 1,000+ daily patient visits
- Partnered with executive leadership to develop and implement strategic and operational plans aligned with organizational growth and mission
- Oversaw departmental operations, staffing strategy, and performance management across multiple service lines
- Managed contracts, vendor relationships, and regulatory compliance initiatives
- Led agency-wide quality improvement strategic projects
- Responsible for the creation and rollout of standard operating procedures during post-merger integration, ensuring alignment of programs, policies, and organizational culture
- Served as Project Manager for enterprise EMR implementation, impacting approximately 500 employees
- Developed budgets, monitored financial performance, and ensured alignment with fiscal goals
- Collaborated with community partners, referral sources, and healthcare systems to expand services
Director of Senior Health Services
Elliot Health System and Visiting Nurse Association of Manchester and Southern New Hampshire
Manchester, NH
10.2020 - 06.2021
- Led a comprehensive senior care service line including ambulatory care, post-acute services, home health, and hospice
- Directed strategic growth and operational performance of 24 skilled nursing facilities and community-based program contracts
- Developed and managed departmental budgets and financial performance metrics
- Monitored key performance indicators and implemented improvement strategies to enhance access, quality, and efficiency
- Partnered with executive leadership and legal counsel to standardize contracts and ensure compliance
- Designed and implemented new clinical programs aligned with system-wide strategic objectives
Practice Manager
Waldman Plastic Surgery and Dermatology
01.2012 - 11.2014
- Managed all business and clinical operations for a multi-specialty medical practice
- Led financial planning, budgeting, and revenue cycle management
- Directed staff development, recruitment, and performance management
- Implemented operational improvements and technology solutions to enhance patient experience
Practice Manager
Integrated Pain Care & TheraCare
Bedford, NH
03.2009 - 09.2011
- Managed multi-site healthcare operations across pain management and therapy services
- Negotiated payer contracts and developed innovative bundled payment models
- Led marketing and business development initiatives to drive growth
- Oversaw financial planning, compliance, and facility operations
Education
Post Graduate Certificate - Six Sigma Quality
Southern New Hampshire University
06.2015
Master of Business Administration - Health Care Administration
Southern New Hampshire University
05.2013
Bachelor of Business Administration - Marketing
University of New Hampshire
12.2008
Skills
- Executive Leadership & Organizational Strategy
- Healthcare Operations (Home Health, Hospice, Post-Acute)
- Regulatory Compliance & Governance
- Financial Management & Budget Oversight
- Board Relations & Public Policy
- Quality & Patient Safety (LEAN / Six Sigma)
- Program Development & Service Line Growth
- Stakeholder Engagement & Public Relations
Affiliations
- Board Member, National Association for Home Care & Hospice Private Duty Home Care Association | 2018–2022
- Board of Directors & Quality Committee, Penacook Assisted Living | 2015–2022
- Commissioner, Interstate Medical Licensure Compact Commission (IMLCC) | 2025–Present
- Commissioner, Nurse Licensure Compact (NLC) 2025–Present
- Commissioner, Occupational Therapy Compact Commission (OTCC) 2025–Present
Certification
- Six Sigma Master Black Belt
- Project Management Professional (PMP) (Anticipated June 2026)
Timeline
Director of Licensing, Board Administration & Compliance
New Hampshire Office of Professional Licensure and Certification
06.2024 - Current
Director of Senior Health Services
Elliot Health System and Visiting Nurse Association of Manchester and Southern New Hampshire
10.2020 - 06.2021
Director of Operations
Granite VNA
11.2014 - 06.2024
Practice Manager
Waldman Plastic Surgery and Dermatology
01.2012 - 11.2014
Practice Manager
Integrated Pain Care & TheraCare
03.2009 - 09.2011
Post Graduate Certificate - Six Sigma Quality
Southern New Hampshire University
Master of Business Administration - Health Care Administration
Southern New Hampshire University
Bachelor of Business Administration - Marketing
University of New Hampshire