Erica Laporte
Seattle,WA
Summary
A highly motivated and collaborative leader with a diverse background of management experience including non-profit organizations, community mental health agencies, school districts, consumer retail, talent acquisition, and property management. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Manager of People & Business
Walls Property Management
01.2024
- Responsible for managing and developing a team of employees, including conducting performance evaluations and providing coaching and feedback
- Implemented new employee training programs and initiatives to improve employee engagement and performance
- Developed and implemented strategies to attract and retain top talent, resulting in a 20% increase in employee retention
- Collaborated with senior leadership to develop and execute business strategies and initiatives
- Managed the day-to-day operations of the business, including budgeting, financial analysis, and resource allocation.
Maintenance Operations Manager
Walls Property Management
11.2021 - 02.2023
- Oversaw the maintenance and repair operations for a portfolio of properties, ensuring timely and efficient resolution of maintenance issues
- Developed and implemented preventive maintenance programs to extend the lifespan of equipment and reduce maintenance costs
- Managed a team of maintenance technicians, providing leadership, training, and support
- Collaborated with property managers and residents to address maintenance concerns and provide exceptional customer service.
Assistant Operations Manager
Walls Property Management
05.2021 - 11.2021
- Assisted in the management of day-to-day operations for a portfolio of properties, including tenant relations, lease administration, and maintenance coordination
- Supported property managers in the preparation and execution of annual budgets and financial reports
- Assisted in the implementation of operational policies and procedures to improve efficiency and effectiveness
- Provided exceptional customer service to residents, addressing inquiries and resolving issues in a timely manner
- Implemented a Summer Intern Program, managing 4 interns to meet the seasonal demands of the leasing department.
Leasing Manager
Walls Property Management
06.2020 - 05.2021
- Established a preventative maintenance program that reduced emergency repairs by 20%
- Coordinated the successful lease-up of a new property, resulting in a 100% occupancy rate within the first three months
- Developed and implemented policies and procedures to ensure compliance with all applicable state and federal housing regulations
- Negotiated and executed new leases with tenants and vendors, resulting in a 20% increase in renewal ratings.
Administrative Assistant
Walls Property Management
12.2019 - 06.2020
- Maintained inventory of office supplies and equipment, ensuring that the office was stocked with necessary items
- Greeted and assisted visitors, providing a welcoming and professional environment
- Developed and implemented processes and procedures to streamline office operations
- Answered and managed incoming calls, providing accurate and timely information to callers
- Compiled and analyzed data to produce accurate reports and presentations for stakeholders
- Provided administrative support to multiple departments, including scheduling, coordinating meetings and events, and taking minutes.
Crisis Line Manager
Crisis Connections
10.2019 - 12.2019
- Provided management and oversight to a 24/7 crisis line operation
- Organized a Job Fair to facilitate recruiting and hiring staff for essential roles
- Participated in stakeholder meetings, as an active member of the Leadership Team in writing policies and procedures to create stability and increase staff retention
- Developed and wrote grants for program funding and development.
Assistant Clinical Director
Renton Area Youth & Family Services
10.2017 - 06.2019
- Provided oversight of the Counseling Program youth and families in a non-profit agency
- Actively participated in Leadership Team: managing city contracts to meet quarterly goals to ensure continuous funding, develop business strategies for company growth and increased clinical internship participation
- Facilitated and organized agency trainings based on employee and department-specific needs
- Supervision of clinical interns and staff
- Lead inter-agency based audits
- Co-facilitated city-funded meetings and community collaboration meetings to share initiatives and agency updates.
Education
Master of Science - Marriage & Family Therapy
Seattle Pacific University
06.2014
Bachelor of Arts - Psychology
University of Arizona
12.2011
Skills
- Creative Problem Solving
- Analytical Thinking Skills
- Leadership
- Communication Skills
- Time Management
- Managerial Experience
- Business Growth
- Project Management
- Employee Development
- Operations Management
- Business Administration
- Strategic Planning
Accomplishments
WPM Company Core Value Award Recipient 2020, 2021, 2022, & 2023
Timeline
Manager of People & Business
Walls Property Management
01.2024
Maintenance Operations Manager
Walls Property Management
11.2021 - 02.2023
Assistant Operations Manager
Walls Property Management
05.2021 - 11.2021
Leasing Manager
Walls Property Management
06.2020 - 05.2021
Administrative Assistant
Walls Property Management
12.2019 - 06.2020
Crisis Line Manager
Crisis Connections
10.2019 - 12.2019
Assistant Clinical Director
Renton Area Youth & Family Services
10.2017 - 06.2019
Master of Science - Marriage & Family Therapy
Seattle Pacific University
Bachelor of Arts - Psychology
University of Arizona
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