Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Larned

Lexington,NC

Summary

I am seeking employment with a company where I can use talents and skills to grow and expand with the company. I want to excel in this field with perseverance, dedication, and hard work. I want to be part of a team of success hard work of growth and excellence.

Overview

28
28
years of professional experience

Work History

Service Manager

Asheboro Ford
05.2022 - 09.2023
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored service staff performance and provided feedback for improvement.
  • Monitored inventory levels and placed orders to replenish stock.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Analyzed service reports to identify areas of improvement.

Warranty Administrator

NC
04.2008 - 05.2022
  • My job title is Warranty Administrator, however I handle many different job roles in my position
  • I am over technician uniforms, some IT work with the systems we use, book repair orders and make sure parts are charged if not charge them for both of our stores, if there are problems I am the go to person for suggestions and solutions, submit and reconcile warranty repairs for both stores, clear the schedule, and train most of the new hires in the department.

Assistant Manager Body Shop

Ben Satcher Ford
04.2002 - 03.2008
  • As the assistant manager for the body shop I would work closely with insurance company's with repair estimates once the repair was complete it was my job to go back to the insurance company to collect supplements
  • Took care of all incoming calls and scheduled appointments for in house repair estimates
  • I was the managers second hand and was able to complete any task he asked of me.

Cashier

Midas Muffler
10.1995 - 05.2001
  • My duties was to answer calls, schedule appointments, write repair orders, book repair orders and collect the charges that was due
  • I was responsible for the daily deposit.

Education

Associate of Science - Business Administration, Logistics

Forsyth Technical Community College
Winston-Salem, NC

Skills

  • Over the years I have developed many skills including multi-tasking, working under pressure
  • Having tasks completed in a timely manner, and being professional I am able to type 60 wpm
  • Use micro soft office including word, some excel, daily planners etc
  • Appointment Booking
  • Error Reviews
  • Timelines and Milestones
  • Damage Coding
  • Critical Thinking
  • Interoffice Correspondence
  • Recall Monitoring

Timeline

Service Manager

Asheboro Ford
05.2022 - 09.2023

Warranty Administrator

NC
04.2008 - 05.2022

Assistant Manager Body Shop

Ben Satcher Ford
04.2002 - 03.2008

Cashier

Midas Muffler
10.1995 - 05.2001

Associate of Science - Business Administration, Logistics

Forsyth Technical Community College

Similar Profiles

CREATE PROFILE
Erica Larned