Summary
Overview
Work History
Education
Skills
Timeline
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Erica Lauritsen

Hailey,Idaho

Summary

Seasoned supervisor with extensive worker scheduling and task management expertise. Strong history of developing and executing resource planning, coordination and utilization strategies to meet performance goals.

Overview

18
18
years of professional experience

Work History

On Road Supervisor

UPS
Hailey, ID
11.2017 - 09.2022
  • I lead a team of 43 people, over three separate shifts
  • Managed all aspects of employee compliance and training, including regulatory compliance for the buildings and vehicles.
  • Worked closely with personnel, customers, and contractors to resolve problems.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
  • Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.
  • Managed labor assignments and equipment allocations and met transportation, operations and production goals.
  • Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
  • Recommended measures to improve production methods, equipment performance and team operation and productivity.
  • Excellent communication skills, both verbal and written.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Learned and adapted quickly to new technology and software applications.
  • Identified issues, analyzed information and provided solutions to problems.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Subject Matter Expert, Industrial Engineering

UPS
10.2016 - 10.2017
  • Designed and prepared technical reports, studies, and related documentation.
  • Documented diagnostic results and supported root cause analysis and troubleshooting.
  • Developed and presented business cases, presentations and reports to senior management.
  • Collaborated with management to identify and prioritize new development concepts.
  • Enhanced equipment operation through monitoring, diagnostics and proper maintenance.
  • Monitored and tracked user progress to identify improvement opportunities.
  • Assembled, installed and tested new equipment and trained users in effective operation.
  • Improved user productivity and efficiency through system training and support.
  • Analyzed business problems, identifying root causes and developing robust solutions.
  • Facilitated product development with implementation of standard best practices.
  • Led teams in scheduled and unscheduled equipment maintenance to optimize readiness.
  • Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
  • Worked remotely while traveling through out the Pacific Northwest

Dispatch Supervisor

UPS
Hailey, ID
06.2014 - 10.2016
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
  • Analyzed project data and compiled information into presentations for internal purposes.
  • Directed dispatching, routing, and tracking of 23 fleet vehicles.
  • Evaluated and adjusted over 18 routes based on daily needs, available workers, traffic hazards, and weather conditions.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Minimized cost of operations by optimizing routes for drivers to align with budget.
  • Generated reports to track deliveries and maintain proper records and documentation.

Study, Chemistry Stockroom

College of Southern Idaho
08.2011 - 12.2013
  • Responsible for assisting stockroom manager with daily lab setup, preparing solutions, updating MSDS files

Operations Manager

Vital Age International
Hailey, ID
04.2004 - 06.2011
  • Devised processes to boost long-term business success and increase profit levels.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Increased profit by streamlining operations.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.

Education

Bachelor of Science - Chemistry

College of Southern Idaho
Twin Falls, ID

Skills

  • Critical Thinking
  • Workplace Safety
  • DOT Regulations
  • Customer Satisfaction
  • Operational Efficiency
  • Complex Problem-Solving
  • Professional Relationships
  • Verbal and Written Communication
  • Collective Bargaining Agreements
  • Labor Relations
  • Legal Requirements

Timeline

On Road Supervisor

UPS
11.2017 - 09.2022

Subject Matter Expert, Industrial Engineering

UPS
10.2016 - 10.2017

Dispatch Supervisor

UPS
06.2014 - 10.2016

Study, Chemistry Stockroom

College of Southern Idaho
08.2011 - 12.2013

Operations Manager

Vital Age International
04.2004 - 06.2011

Bachelor of Science - Chemistry

College of Southern Idaho

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Erica Lauritsen