Erica L. Bradford
Cordova,TN
Summary
To obtain a challenging position with a successful company utilizing acquired communication, business, and leadership skills.
Overview
18
18
years of professional experience
Work History
Financial Counselor
Le Bonheur Children’s Hospital
09.2015 - Current
- Responsibilities: Obtains and verifies patients’ demographic and financial information. Ensures all information is accurate and complete. Performs financial counseling process on all patients prior to service, which includes patient financial obligations, billing practices and establishing payment arrangements. Analyzes patient insurance coverage, researches probability of coverage based on known criteria, and provides information for patients in need of financial assistance. Identifies problematic encounters and follows through as appropriate. Understands, applies, and supports departmental/hospital policies, procedures, and standards. Attends meetings, in-services and training sessions as required/requested. Performs other job functions as assigned or requested.
- Provided financial counseling to families, ensuring understanding of billing processes and insurance coverage options.
- Assisted patients in completing financial assistance applications, streamlining approval processes for necessary services.
- Educated families on available resources, enhancing access to medical care through financial literacy initiatives.
- Maintained accurate records of patient interactions and financial documents, ensuring compliance with hospital policies.
- Trained new staff members on counseling protocols and tools, fostering a supportive learning environment within the department.
Collection Specialist
Multifamily Management
06.2012 - 05.2015
- Responsibilities: Maintain all resident accounts; answered high volume phone calls; preform month end closeout; handle all customer complaints; Submit all bills in a timely manner.
- Managed collection accounts to ensure timely payment and reduce outstanding balances.
- Communicated with tenants regarding overdue payments and established payment plans as needed.
- Collaborated with property managers to resolve tenant disputes related to billing issues.
- Educated tenants on lease agreements, payment terms, and consequences of non-payment.
- Conducted follow-up calls to reinforce payment arrangements and maintain open communication channels.
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
Assistant Property Manager
Fairfield Properties, LLC, Memphis, TN
12.2008 - 06.2012
- Responsibilities: Collection of rent while providing excellent customer service; answered high-volume phone calls; maintain resident’s files; handle customer complaints.
- Assisted in daily property operations, ensuring efficient management of tenant inquiries and maintenance requests.
- Maintained accurate records of rent collections and property expenses, enhancing financial reporting accuracy.
- Supported property marketing efforts by creating promotional materials and organizing community events to attract prospective tenants.
- Facilitated communication between tenants and management, resolving issues promptly to enhance tenant satisfaction.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
Leasing Consultant
Ledic Management, Memphis, TN
05.2007 - 12.2008
- Responsibilities: Leasing apartment homes; ledger account management; prepared weekly reports and performed month end close out in the absence of the property manager; answered high-volume phone calls; maintain computer files; handle customer complaints.
- Conducted property tours to showcase amenities and foster prospective tenant interest.
- Assisted in lease preparation and execution, ensuring compliance with local regulations.
- Managed tenant inquiries and concerns, providing timely resolutions to enhance satisfaction.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
Education
Medical Assistance Program
Concord Career College
01.2003
Diploma - General Studies
Ridgeway High School
01.2002
Skills
- Detail oriented and quality focused professional trained in medical administrative support Successful track record of handing complicated assignments, administrative and clerical reports Highly experienced in posting deposits payments and reconciling accounts with high degree of accuracy Dedicated to maintaining strict patient confidentiality
- Insurance verification
- Customer service
- Problem-solving
Timeline
Financial Counselor
Le Bonheur Children’s Hospital
09.2015 - Current
Collection Specialist
Multifamily Management
06.2012 - 05.2015
Assistant Property Manager
Fairfield Properties, LLC, Memphis, TN
12.2008 - 06.2012
Leasing Consultant
Ledic Management, Memphis, TN
05.2007 - 12.2008
Diploma - General Studies
Ridgeway High School
Medical Assistance Program
Concord Career College
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