Erica L. Childs
Milford,De
Summary
A motivated administrative professional seeking a position in a challenging environment. Over 5 years experience successfully providing HR and administrative and secretarial support to the operational department. Proficient in a range of computer applications. Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A proactive problem-solver who gets the job done.
Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in Administration, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.
Overview
17
17
years of professional experience
Work History
Peer Professional/Specialist
Freire Charter School
03.2023 - 09.2024
- Assisted teachers with lesson planning, co-teaching, and providing one-on-one tutoring
- Help students with their physical, personal, academic, and emotional needs
- Establishing relationships with students, parents, and staff, and participating in conferences and meetings
- Assisting teachers in counseling parents about their children's development and requirements
- Consulted with administrators, parents, and teachers regarding issues relating to student performance
- Conducted classroom observations, and provides feedback on teacher and students to teachers and administrators
- Assisted in the development of Individualized Education Plans (IEP) for students
- Provided technical assistance in behavior crisis situations and develops/monitors appropriate behavioral intervention plans
- Performed other duties as assigned by the appropriate administrator
- Required to have prompt, regular attendance in-person and be available to work on-site, in-person during regular business hours and as needed
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Followed all company policies and procedures to deliver quality work.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Human Resource Administrator
Ralph G. DegliObizzi & Sons Inc.
05.2022 - 06.2023
- Plan and manage recruitment and selection of staff
- Plan and conduct new employee orientation
- Identify and manage training and development needs for employees
- Develop and implement human resources policies and procedures
- Administer HR policies and procedures
- Administer compensation and benefits
- Ensure compensation and benefits are in line with company policies and legislation
- Benchmark compensation and benefits
- Support annual salary review
- Implement and monitor performance management system
- Handle employee complaints, grievances and disputes
- Administer employee discipline processes
- Conduct exit interviews
- Review and update employee rules and regulations
- Maintain the human resource information system and employee database
- Coordinate employee safety, welfare and wellness
- Maintain knowledge of legal requirements and government reporting regulations affecting HR functions
- Handle business licenses and job permits
- Handle Apprenticeship Program
Beauty Advisor
Sephora
10.2022 - 02.2023
- Engage with clients through identifying their needs with a consultative approach, top beauty brands and best in class merchandise sets
- Build strong client loyalty and drives sales through hospitality mentality
- Influenced clients by identifying their needs and suggesting products to drive sales- identifies the opportunity to upsell products and services
- Demonstrated credibility to the Client through knowledge of products and beauty trends
- Inspire clients through demonstrating products and application of products to drive sales
- Accountable for excellent merchandise operations, supporting merchandise sets, maintenance of testers and cleanliness and hygiene standards
- Supported inventory management and pricing within the department
- Supported visual elements of the shop and communicates missed or damaged product/fixtures to the Supervisor
- Demonstrated continuous curiosity with both clients and self to learn and expand their knowledge in the beauty industry
Human Resources/ Administrative Assistant
Connections CSP / Centurion
11.2022 - 05.2022
- Responsible for performing administrative duties and to support program and staff needs including: routine clerical, secretarial, and administrative functions such as drafting correspondence
- Schedule appointments, organizing and maintaining paper and electronic files, creating spreadsheets, and providing information to callers for designated behavioral health units
- Works extensively with Microsoft office applications, including Word, Excel and Access
- Answer and direct phone calls, Organize and schedule appointments
- Plan meetings and take detailed minutes
- Write and distribute email, correspondence memos, letters, faxes, and forms
- Assist in the preparation of regularly scheduled reports, develop and maintain a filling system
Claims Specialist
Delaware Claims
10.2016 - 01.2017
- Handle third party claims to include negotiations and settlement
- Reviews and evaluated all work-related accident reports for completeness and clarity of data; analyzes data, as needed, to ensure compliance with policy and regulatory requirements
- Determines appropriateness and amount of customers claims; investigates individual claims for eligibility
Shift Supervisor
Vision Quest
04.2015 - 05.2016
- Oversees program norms and standards on assigned shift to ensure safety and delivery of comprehensive program services for youth
- Implements the daily schedule and manages daily operations to monitor and control service delivery and preservation of a safe and therapeutic environment
- Maximize staff performance by training, mentoring, supervision and evaluation
- Provide Safe Crisis Management and utilize manual restraint techniques to youth who weigh up to 250 pounds and are physically threatening, out-of-control, or otherwise presenting a threat to themselves or others
Quality Assurance
Vision Quest
10.2014 - 04.2015
- Identifies problems and needs of the youth while in the program and takes appropriate action to render assistance through counseling, group sessions or referral to area health professionals
- Meets with a clinical professional on a routine basis to discuss general or specific youth problems, assesses resources for referral, if necessary, and initiates referral
- Uses computer applications such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments
Childcare Worker
Vision Quest
10.2012 - 10.2014
- Established trusting and meaningful one-to-one relationships with children, youth, and families
- Implemented daily activities and group treatments
- Aided youth with identifying personal strengths and resources for positive change
- Responded effectively to acts of aggression and depressive, destructive or self-injurious behavior, complete written documentation
Medical Assistant
Healthy Children First
11.2009 - 09.2012
- Obtained and recorded patient medical histories, vitals, test results, and other information for medical records while maintaining strict confidentiality
- Coordinated the daily administrative activities, including scheduling, patient check-in and check-out, and patient medical record maintenance
- Prepared treatment rooms for clinical examinations and assisting practitioners with medical procedures and other patient care
- Delivered compassionate support, attention, and assistance to patients and families
- Ensured compliance with all health care regulations, including HIPAA and OSHA
- Prepared and administering medications for patients as directed by physicians
- Administrated blood test and vaccinations
Home Health Aide
Springfield Residence
08.2007 - 11.2009
- Dispensed Medicine to clients
- Assisted with daily living of disabled elders
Education
Medical Assistant Certification -
Sanford Brown
11.2009
High School Diploma -
Simon Gratz H.S
06.2001
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Management collaboration
- Advanced Communication
- Teamwork and Collaboration
- Time Management
- Multitasking
References
References furnished upon request
Timeline
Peer Professional/Specialist
Freire Charter School
03.2023 - 09.2024
Human Resources/ Administrative Assistant
Connections CSP / Centurion
11.2022 - 05.2022
Beauty Advisor
Sephora
10.2022 - 02.2023
Human Resource Administrator
Ralph G. DegliObizzi & Sons Inc.
05.2022 - 06.2023
Claims Specialist
Delaware Claims
10.2016 - 01.2017
Shift Supervisor
Vision Quest
04.2015 - 05.2016
Quality Assurance
Vision Quest
10.2014 - 04.2015
Childcare Worker
Vision Quest
10.2012 - 10.2014
Medical Assistant
Healthy Children First
11.2009 - 09.2012
Home Health Aide
Springfield Residence
08.2007 - 11.2009
High School Diploma -
Simon Gratz H.S
Medical Assistant Certification -
Sanford Brown
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