Erica Lenz

Served as a key administrative support member within the school, efficiently processing daily attendance records, and generating accurate monthly attendance reports.Responded promptly to inquiries and provided assistance to students, families, and staff members, fostering a positive and supportive school environment. Collaborated with the principal to fulfill ad hoc reporting requests, supporting data-driven decision-making. Contributed to the successful onboarding of a new administrative assistant, ensuring a smooth transition. Maintained the confidentiality and security of all school records in accordance with relevant regulations.

Served as the primary point of contact for patients, answering incoming calls, scheduling appointments, and confirming patient visits. Ensured smooth and efficient patient flow by effectively managing appointment schedules and coordinating patient arrivals. Prepared and processed accurate insurance claims, including drafting correspondence letters to insurance companies to facilitate timely claim resolution. Maintained meticulous patient records, and ensured data accuracy within the electronic health records system.

Provided exceptional customer support by actively engaging with clients to understand their needs and resolve issues related to specific product areas, such as payroll processing, time and attendance, and tax filing. Successfully resolved complex technical and functional inquiries, ensuring client satisfaction, and seamless utilization of ADP solutions. Proactively addressed client questions regarding product features and best practices. Assisted in the setup of 401(k) plans and benefit accruals for companies to effectively run through payroll. Managed the Hot Payroll Rerun Queue, ensuring timely and accurate payroll processing.