Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica L. Evans

Troy,AL

Summary

To obtain a challenging position that will utilize my experience in my career and an opportunity for professional growth and advancement.

Knowledgeable Store Manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

STORE MANAGER

Claire's Boutique
08.2024 - Current
  • Developed and implemented planograms
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Trained Ear-Piercing Specialist
  • Managed inventory control, cash control, and store opening and closing procedures includes bank deposit.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products implemented planograms and promotions.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

ON CALL MANAGER

EXQUISITE HAIR & BEAUTY SALON
09.2020 - Current
  • Licensed hairstylist for natural hair
  • Make sure all stylists maintain a professional upkeep
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Take payments and have money handling experience
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.

TAX SPECIALIST

TRUST MY WAY TAX SERVICES
12.2013 - 04.2025
  • Able to work rapidly, accurately, and under pressure
  • Specialize in preparing tax returns for individuals and small business
  • Took courses in accounting and business math provide useful preparation
  • Manage two other employees
  • Responsible closing and opening business
  • Seasonal
  • Conducted thorough research on complex tax issues to provide accurate advice and solutions to clients.
  • Delivered informative presentations at seminars or workshops to educate potential clients about effective tax strategies for wealth preservation or growth.
  • Assisted clients in resolving IRS audits, negotiating favorable outcomes and reducing penalties owed.
  • Supported clients in their transition to new tax software platforms, providing guidance and training on system features and usage.
  • Built strong professional relationships with clients, fostering trust and loyalty through exceptional service delivery.

CUSTOMER SERVICE REPRESENTATIVE

CGI/ATTERRO
07.2015 - 03.2019
  • Enroll Coloradans in Health Insurance
  • 100% Quality Call CSR
  • Handle of 50 application a day
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Identified and resolved discrepancies and errors in customer accounts.

SALES MANAGER

MOBILINKUSA
03.2008 - 07.2015
  • Increased monthly activation from 20 to 60
  • Managed two other employees
  • Did research on internet for promotional purposes
  • Did daily promotions using flyers telemarketing and television
  • Ran daily report on register
  • Daily deposits to the bank
  • Responsible for opening and preparing for daily business
  • Cellular
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

RESIDENT AIDE

MAGNOLIA WOOD LODGE
08.2006 - 09.2008
  • Assisted client with their daily routine
  • Given out medication day and night at the time requested
  • Took Vitals
  • Prepare their meals according to their diet
  • Engage with the client with activity with walking, and other educational activity
  • Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
  • Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
  • Followed nutritional plans to prepare optimal meals.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Customer Service Cashier

Family Dollar Stores Inc
12.2001 - 09.2006


  • Answered questions and handled any complaints
  • Scanned merchandise and various task as needed
  • Provided outstanding customer service, addressing guest concerns promptly and professionally.
  • Enhanced guest satisfaction by providing personalized and efficient customer service.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

Education

High School Diploma - General Studies

Charles Henderson High
S GEORGE WALLACE DR TROY AL
06-1993

Skills

  • Type 40 wpm
  • Proficient in Microsoft Office
  • Excellent communications and customer service skills
  • Customer relations
  • Multitasking and Great organizational skillls
  • Training and mentoring

Timeline

STORE MANAGER

Claire's Boutique
08.2024 - Current

ON CALL MANAGER

EXQUISITE HAIR & BEAUTY SALON
09.2020 - Current

CUSTOMER SERVICE REPRESENTATIVE

CGI/ATTERRO
07.2015 - 03.2019

TAX SPECIALIST

TRUST MY WAY TAX SERVICES
12.2013 - 04.2025

SALES MANAGER

MOBILINKUSA
03.2008 - 07.2015

RESIDENT AIDE

MAGNOLIA WOOD LODGE
08.2006 - 09.2008

Customer Service Cashier

Family Dollar Stores Inc
12.2001 - 09.2006

High School Diploma - General Studies

Charles Henderson High

Similar Profiles

CREATE PROFILE
Erica L. Evans