Summary
Overview
Work History
Education
Skills
Certificationsawards
References
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

ERICA LEVEILLE

Pearland,TX

Summary

Talented Outside Sales Representative multitasks and balances customer needs with company demands. Successful at building loyalty and long-term relationships while consistently reaching sales targets. Demonstrated experience delivering superior customer service and attention to detail. Actively prospects, qualifies and follows up on leads to acquire new business. Represents company at tradeshows, industry events and other networking opportunities.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Inside Sales /Warranty Administrator

Sinoboom North America LLC
Houston, TX
10.2023 - 08.2024
  • Monitored warranty costs, identifying areas for cost savings opportunities.
  • Maintained up-to-date knowledge of current industry regulations related to warranties.
  • Analyzed customer feedback to identify potential issues with product quality.
  • Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
  • Assisted in creating standard operating procedures for processing warranty requests.
  • Participated in training sessions offered by vendors or manufacturers related to specific products or services covered by the company's warranty program.
  • Organized information by using spreadsheets, databases or word processing applications.
  • Developed and maintained relationships with key customers to ensure customer satisfaction.
  • Cross-sold additional products or services based on customer needs.
  • Contributed ideas for improving internal processes related to sales operations.
  • Provided training sessions for new employees on company policies, procedures and best practices.
  • Collaborated with other departments to ensure successful implementation of sales initiatives.
  • Assisted in resolving customer complaints in a prompt manner.

Owner/CEO

MLL Equipment Pros
Waxahachie, TX
06.2019 - 11.2023
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Monitored performance of personnel against goals set forth by the company.
  • Developed strategic plans to increase profitability and efficiency.

Customer Success Manager

Agency MVP (Computer software company for insurance agencies)
12.2019 - 01.2022
  • Successfully oversaw the management and training of approximately 500 agents and their staff on utilizing MVP software.
  • Traveled extensively across various states to meet with Farmers District managers, offering on-site support and implementing strategies for district improvement
  • Successfully managed and expanded company's presence on three social media platforms, one of which had over 9k followers.
  • Developed and presented monthly webinars in both English and Spanish, ensuring our subscribers had access to valuable training resources.

Agent Owner

Farmers Insurance
12.2014 - 07.2019
  • Took full responsibility for the ownership, operation, and management of daily office tasks as an Agent Owner.
  • Managed a team of 1-4 employees, ensuring efficient time management, work routines, and accurate payroll.
  • Single-handedly managed all aspects of the business, successfully establishing a profitable venture without relying on base salary
  • Managed and scaled up operations of a self-sufficient 6 figure annual revenue business, attracting close to 2000 customers from an 1800 square foot storefront within a span of 5 years.
  • In just one year, attained accolades for life products and in the closing year, earned distinction in the form of toppers club membership - a renowned award for exceeding various agency objectives laid down by district.

State Farm Producer

02.2012 - 12.2014
  • Successful inside and outside sales professional
  • Enhanced client acquisition through new prospecting methods
  • Sold various insurance policies to businesses and individuals as a representative of State Farm, providing coverage for automobiles, fire incidents, life situations, properties, medical expenses, dental needs, Inland Marine policy and Umbrella policy.
  • Delivered tailored financial support to clients by conducting in-home meetings to address their unique needs and requirements as a life specialist for Bank Auto Loans.
  • Issued 79 life insurance policies within 6 months of obtaining my Life license.

Education

Life and Health License - Insurance

01.2012

12th - diploma

01.2011

Property & Casualty License - Insurance

01.2007

Skills

  • Fluent in Spanish
  • Technical knowledge
  • Claims Processing
  • Cost Control
  • Software Applications
  • Microsoft Office
  • Recordkeeping skills
  • Sales Support
  • Policy Management
  • Team Management
  • Order Management
  • Operational Efficiency
  • Excellent customer Service
  • Salesgenie
  • OntraPort
  • Proficient in Microsoft Word, Excel, & PowerPoint
  • Great Leadership skills

Certificationsawards

  • Blue Vase 2015
  • Toppers Club 2018

References

  • Mark & Jill Matthews, State Farm, Owner, 817-726-1883
  • Melissa Leveille, United Rentals, National Account Specialist, 214-718-0891
  • Ashley Solis, Agency MVP, 817-889-6157

Affiliations

  • Fashion aficionado
  • Social Media Expertise
  • Kids Sports (baseball, football, & soccer)

Accomplishments

  • Life Products Award
  • Toppers Club

Certification

  • IPAF Operators Certificate (MEWP)

Languages

Spanish
Professional

References

References available upon request.

Timeline

Inside Sales /Warranty Administrator

Sinoboom North America LLC
10.2023 - 08.2024

Customer Success Manager

Agency MVP (Computer software company for insurance agencies)
12.2019 - 01.2022

Owner/CEO

MLL Equipment Pros
06.2019 - 11.2023

Agent Owner

Farmers Insurance
12.2014 - 07.2019

State Farm Producer

02.2012 - 12.2014

Life and Health License - Insurance

12th - diploma

Property & Casualty License - Insurance

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ERICA LEVEILLE