Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Erica Lewis
Pontiac,MI
Summary
Overview
4
years of professional experience
Work History
3play Media
Freelance Transcriptionist
01.2023 - Current
Job overview
- Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Reviewed completed reports for proper formatting, grammar, and sentence structure.
- Verified accuracy of transcribed material prior to finalization.
MY WAY IN THE MODERN DAY BOUTIQUE (MWMD)
Data Entry Specialist
06.2020 - 12.2022
Job overview
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained files, records and chronologies of entry activities.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Amazon
Customer Service Representative
03.2019 - 01.2020
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly
Education
Atterbury Job Corps CenterEdinburgh, IN
GED
03.2006
University Overview
Skills
- Proofreading
- Software Applications
- Microsoft Word
- Data Entry Equipment
- Microsoft Office
- Data Review and Verification
- Managing Multiple Tasks
- Filing
Timeline
Freelance Transcriptionist
3play Media
01.2023 - Current
Data Entry Specialist
MY WAY IN THE MODERN DAY BOUTIQUE (MWMD)
06.2020 - 12.2022
Customer Service Representative
Amazon
03.2019 - 01.2020
Atterbury Job Corps Center
GED
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