Erica Lewis
Shakopee
Summary
Well organized, detail-oriented and articulate Team player collaborates with co-workers and works well independently. Takes initiative, punctual and accurately follows directions.
Knowledgeable social work with solid foundation in mental health coordination. Successfully facilitated comprehensive care plans and collaborated with interdisciplinary teams to enhance patient outcomes. Demonstrated strong skills in crisis intervention and patient advocacy.
Mental health professional with proven track record of driving effective patient care and support systems. Adept at team collaboration and committed to achieving impactful results. Highly reliable and adaptable to changing needs, bringing strong assessment and counseling skills, along with excellent interpersonal abilities.
Overview
21
21
years of professional experience
Work History
Mental Health Coordinator
Allina Health
01.2021 - Current
- Providers direct physical care and emotional support to patients
- Initial and ongoing data collection and observation documentation
- Alert nurses to extra pyramidal side effects
- Patients care activities.
- Monitors vitals signs and reports
- Assists with admissions and discharges.
- Performs de-escalation techniques.
- Improved client outcomes with evidence-based therapeutic interventions tailored to their unique needs.
- Increased staff competency in managing mental health crises through targeted training initiatives.
- Initiated collaboration with local schools to provide early intervention services for students experiencing emotional or behavioral difficulties.
- Enhanced patient care by implementing comprehensive mental health assessments and treatment plans.
Case Manager
Catholic Charities
01.2019 - Current
- Participates in the education of the community, volunteers, service providers, and other interested parties with respect to client services and programs
- Makes referrals to and coordinate appropriate community resources for client.
- Supports and advocates on behalf of clients in the procurement of services and benefits entitlement, assisting with required paperwork as necessary.
- Coordinates with the supervisor on all aspects of client care
- Completes basic assessments
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Case Manager
United Healthcare
04.2016 - 05.2023
- Data Entry/Claims
- Coordinating Care for Member
- Filing/Emailing
- Outgoing calls to Members/Patients
- Case Manager for elderly/disabled
- Authorizations
- Make determinations of medical necessity/clinical appropriateness of treatment
- Support many types of health plan structures
- Implement specific strategies that improve the quality and outcomes og care for consumers.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Program Counselor
Thomas Allen
07.2018 - 05.2021
- Support individuals' medical needs and administering medication.
- Collaborate with the Program Director to ensure effective implementation of service outcome plans.
- Implement person-centered support, empowering individuals
- Handle incidents and emergencies with sound judgment, prioritizing individuals' safety.
- Assist individuals with financial tasks, promoting cost-effective buying skills.
- Provided ongoing support to colleagues through mentorship and training opportunities.
- Improved client outcomes by consistently monitoring progress and adjusting interventions as needed.
- Supported a diverse range of clients through cultural competency training initiatives.
- Conducted thorough assessments of client needs, creating targeted goals and objectives within their treatment plans.
Administrator Assistant
Prior Lake Chiropractic Clinic
04.2016 - 08.2016
- Data Entry of patient information and updates
- Filing, creating patient files.
- New patients check in.
- Schedule client appointments
- Handled busy multi-line phone system.
- Verifying insurance information
- Assisting Doctors with Patients
- Managed confidential information with discretion, ensuring the privacy of sensitive documents.
- Handled high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
- Managed incoming mail and correspondence, distributing items as necessary while maintaining confidentiality of sensitive materials.
- Maintained a professional office environment, ensuring cleanliness and proper organization of supplies.
Account Manager
Home Choices
01.2015 - 08.2016
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Bathroom Cleaner
ABM Janitorial Services
10.2011 - 01.2015
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Sales Associate
Macy's
01.2010 - 01.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant Manager-Trainer
Subway
01.2004 - 01.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Receptionist
Moving Things INC
01.2008 - 01.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
Ph.D. - Clinical Psychology
Capella University
09-2030
Masters in Human Services - Human Services With Emphasis in Forensic Behavioral Health
Concordia University
01.2025
Bachelor's Degree - Psychology
Columbia College
01.2023
Associate of Science - Human Services Program
Columbia College
01.2016
Associate degree - Human Services
Minneapolis Community and Technical College
Minneapolis, Minnesota01.2008
Associate of Applied Science -
General Education
Minneapolis, MinnesotaSkills
- Substance abuse awareness
- Psychosocial evaluation
- Therapeutic techniques
- Suicide prevention
- Behavioral assessment
- Referral networking
- Self-care promotion
- Empathy development
Timeline
Mental Health Coordinator
Allina Health
01.2021 - Current
Case Manager
Catholic Charities
01.2019 - Current
Program Counselor
Thomas Allen
07.2018 - 05.2021
Case Manager
United Healthcare
04.2016 - 05.2023
Administrator Assistant
Prior Lake Chiropractic Clinic
04.2016 - 08.2016
Account Manager
Home Choices
01.2015 - 08.2016
Bathroom Cleaner
ABM Janitorial Services
10.2011 - 01.2015
Sales Associate
Macy's
01.2010 - 01.2011
Receptionist
Moving Things INC
01.2008 - 01.2008
Assistant Manager-Trainer
Subway
01.2004 - 01.2010
Bachelor's Degree - Psychology
Columbia College
Associate degree - Human Services
Minneapolis Community and Technical College
Ph.D. - Clinical Psychology
Capella University
Masters in Human Services - Human Services With Emphasis in Forensic Behavioral Health
Concordia University
Associate of Science - Human Services Program
Columbia College
Associate of Applied Science -
General Education
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