Erica Loguercio
Holiday,FL
Summary
Vigilant Accounts Payable Clerk with over fifteen years of experience working with broad array of accounts. Committed to on-time payments, maintaining detailed records and vendor management. Detail-oriented worker with proven resourcefulness and reliability.
Overview
18
18
years of professional experience
Work History
Owner
Shopping Serendipity
Seminole, FL
10.2016 - 07.2021
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
Owner/Operator
530 Pub and Grill
Clearwater, FL
11.2021 - 08.2023
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Office Manager, Human Resources Manager, Bookkeeper
Synergy Property Management
Colorado Springs, CO
06.2015 - 09.2017
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care
- Enhanced customer satisfaction ratings by resolving account issues efficiently
- Processed all incoming rent payments
- Processed all outgoing vendor payments
- Managed daily operations within office by supporting continuous delivery of excellent services and care
- Created and sent all monthly rent and utility bills for tenants
- Reviewed all move out inspections and processed security deposit dispositions
- Oversaw office financial management, including AP/AR and payroll administration
- Managed financial documentations such as expense reports and invoices
- Prepared departmental budgets, analyzing of historical data, projected spending and actualized costs
- Oversaw office inventory and timely reordering of supplies
- Communicated directly with eviction attorney
- Oversaw training and daily performance of all staff
- Followed detailed end of month accounting procedures to verify proper balancing of all accounts and readiness for new month
- Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger
- Verified, allocated and posted transactions in journals and computerized systems from documents such as invoices, receipts and reports
- Coded invoices and other records to maintain organized and accurate records
- Coordinated budget information by assessing estimated income and expenses as well as historical budgets
- Monitored and tracked expenses to keep business on track with financial targets
- Maintained current accounts by creating detailed delinquency management and collections strategies
- Accurately tracked, verified and approved accounts payable and accounts receivable invoices and total balances into financial software, conducting monthly balance sheet reviews to reconcile variances
- Managed routine maintenance and emergency response services provided by contractors and vendors
- Managed all day-to-day activities involving tenants, subcontractors and property management
- Inspected properties regularly to identify deficiencies and schedule repairs.
Property Manager/Bookkeeper
Dunmire Property Management Inc
Colorado Springs, CO
06.2005 - 06.2015
- Processed bank reconciliations and financial reports to verify practice of proper due diligence
- Followed detailed end of month accounting procedures to verify proper balancing of all accounts and readiness for new month
- Researched and resolved collections disputes to maintain customer relationships
- Reconciled monthly checks for accurate bank statement distribution
- Processed customer payments and set up payment plans
- Tracked expenses and entered deposits into Appfolio while reconciling monthly bank accounts to verify accuracy
- Coded invoices and other records to maintain organized and accurate records
- Answered office phone calls and emails to direct customers and answer questions
- Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments
- Manually Transferred all information from older property management software to Appfolio
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Education
Associate's Degree - Business Administration And Management
Blair College
Colorado Springs, CO10.2004
Skills
- Managerial aptitude
- Account reconciliation
- Financial statement preparation
- Accounts payable
- Self-Motivated
- Invoicing and billing
- Accounts receivable
- Hiring and training
- Rent Collection
- Leasing
- Property Management
- Yardi
- Microsoft Office
- Customer Service
- Leadership Experience
- Marketing
- Administrative Experience
- Supervising Experience
- Cash Handling
- Data Collection
- Accounting software
- Data entry
- Bank Reconciliation
- General Ledger Accounting
- Journal Entries
- Office Management
- General Ledger Reconciliation
- QuickBooks
- Data Entry
- Accounts Payable
- Invoice Processing
- Vendor invoice processing
- Bill payment
- Account Reconciliation
- Professionalism and Ethics
- Payment Scheduling
- Account Management
- Payment verification
- General Ledger Entries
- Accounting ledger maintenance
- New Hire Training
- Wire Transfers
- Bookkeeping
- Payroll Processing
- Payroll Administration
- Report Preparation
- Attention to Detail
- Time Management
- Bill Payment and Recordkeeping
- Bank Statement Reconciliation
- Vendor relationships
- Payroll Preparation and Processing
Timeline
Owner/Operator
530 Pub and Grill
11.2021 - 08.2023
Owner
Shopping Serendipity
10.2016 - 07.2021
Office Manager, Human Resources Manager, Bookkeeper
Synergy Property Management
06.2015 - 09.2017
Property Manager/Bookkeeper
Dunmire Property Management Inc
06.2005 - 06.2015
Associate's Degree - Business Administration And Management
Blair College