Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
Erica Lombard

Erica Lombard

Customer Service/IT Support Specialist
Slidell,LA

Summary

Knowledgeable and dedicated customer service professional with extensive experience of over 13 years. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience
3
3
years of post-secondary education
4
4
Certifications

Work History

Owner/Operator

Element Massage, LLC
New Orleans, LA
07.2016 - Current
  • Led startup and opening of massage business and provided business development, creation of operational procedures and workflow planning.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and schedules.
  • Managed day-to-day business operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

Chief Deputy Clerk

Second City Court
New Orleans, LA
07.2019 - 02.2022


  • Interacted with customers by phone, email or in-person to provide information.
  • Responded to internal and external requests for information.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.
  • Followed-up with staff and customers regarding missing or needed information.
  • Implemented improvements to file systems and procedures.
  • Supervised others and provided on the job training.
  • Handled high-volume paperwork and collaborated with Constable's Office to resolve invoicing and service issues.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

Minute Clerk

ORLEANS PARISH CRIMINAL DISTRICT COURT
New Orleans, LA
11.2014 - 07.2019


  • Used AS400, Microsoft programs to prepare dockets, reports, and spreadsheets for court hearings and trials.
  • Followed-up with staff and customers regarding missing or needed information.
  • Implemented improvements to file systems and procedures.
  • Prepared and issued court orders for probation orders, sentencing information and other actions.
  • Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Maintained court dockets and updated disposition of cases after court hearings and trials.

Licensed Massage Therapist-Manager

SERENITY SPA
New Orleans, LA
12.2016 - 12.2017
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Performed 20 or more hours of massage per week with a range of therapeutic methods, including hot stone, Swedish, deep tissue, sports and pregnancy.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over 20 daily customers.

Deputy Clerk of Court

Second City Court
New Orleans, LA
03.2013 - 12.2016


  • Examined legal documents submitted to courts for adherence to laws and court procedures.
  • Maintained court dockets and updated disposition of cases after court hearings and trials.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.

Cashier

Rouse's Supermarket
Raceland, LA
07.2008 - 05.2013


  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Education

Certificate of Technical Studies in Massage Therapy -

Delgado Community College

Associate - General Studies

Nicholls State University
Thibodaux, LA
08.2010 - 2013.05

Skills

Organization and Time managementundefined

Certification

Licensed Massage Therapist - 2016-Present

Timeline

Google IT Support Professional Certificate

09-2022

Chief Deputy Clerk

Second City Court
07.2019 - 02.2022

Licensed Massage Therapist-Manager

SERENITY SPA
12.2016 - 12.2017

Owner/Operator

Element Massage, LLC
07.2016 - Current

Minute Clerk

ORLEANS PARISH CRIMINAL DISTRICT COURT
11.2014 - 07.2019

Deputy Clerk of Court

Second City Court
03.2013 - 12.2016

Associate - General Studies

Nicholls State University
08.2010 - 2013.05

Cashier

Rouse's Supermarket
07.2008 - 05.2013

Certificate of Technical Studies in Massage Therapy -

Delgado Community College

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