Erica Lopez
Odessa,TX
Summary
Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and event planning. Experienced administrative professional well-versed in clerical, accounting and records management functions. Friendly and reliable team player with excellent judgment, strong critical thinking skills and good problem-solving abilities. Seeking a new professional challenge in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Inside Sales Representative
Permian Tank
Odessa, TX
06.2018 - 12.2020
- Managed and recorded all leads from outbound telephone marketing.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Created and updated customer accounts with relevant information.
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
- Maintained friendly and professional customer interactions at all times.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Emphasized product features based on analysis of customers' needs.
- Collected information on sales and service issues to provide effective resolutions.
- Asked appropriate open-ended questions to discover prospects' needs and requirements.
Administrative Assistant
GE OIL & GAS
Odessa, TX
07.2014 - 05.2018
- Checked accuracy and integrity of files and resolved errors.
- Organized incoming and outgoing file movements in efficient and accurate manner.
- Processed accounts receivable and accounts payable.
- Managed electronic records database and handled all file requests.
- Corresponded with clients through email, telephone, or postal mail.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Handled incoming and outgoing mail.
- Composed and drafted all outgoing correspondence and reports for managers.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and ensured accuracy prior to input.
- Executed data verification to detect errors.
- Identified data entry errors and reported to necessary departments.
- Communicated with associates to ensure cohesive completion of work.
- Scanned documentation and entered into the database.
- Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
- Generated and submitted invoices based upon financial schedule.
- Met existing customers to review current services and expand sales opportunities.
- Built relationships with customers and the community to promote long term business growth.
- Contacted new and existing customers to discuss how their needs could be met through specific products and services.
- Prioritized tasks and projects to meet tight deadlines.
Accounting Clerk
Roberts Truck Center International
MIDLAND, TX
2012 - 05.2014
- Monitored the status of accounts receivable and payable to facilitate efficient processing.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Researched topics and completed due diligence to resolve issues in a timely manner.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Set up and updated customer accounts with interactions, payments and personal information.
- Generated and mailed updated statements.
- Accessed credit records to evaluate customer histories.
- Processed payments and applied to customer balances.
- Facilitated successful internal and external audits through sound and thorough documentation.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
- Researched and resolved accounts payable discrepancies.
- Created daily and weekly cash reports for accounting management.
- Reconciled vendor statements and handled payment complaints or discrepancies.
- Filed and addressed employee complaints in accordance with company policies and government regulations.
- Balanced reports to submit for approval and verification.
- Communicated with suppliers to reconcile invoice payments.
DISPATCHER/CLERK
Chenega Security and Protection Services, LLC
ARTESIA, NM
02.2006 - 02.2009
- Kept track of all personnel in the field and all completed deliveries or delays.
- Maintained updated records of orders in physical and electronic database.
- Documented all changes in computer tracking system.
- Provided outstanding customer service.
- Accurately read, understood, and carried out written instructions.
- Communicated operational issues and changes to supervisor on regular basis.
- Followed standards and procedures to maintain safe work environment.
- Monitored premises security, screened visitors, updated logs and issued passes.
- Provided clerical support to company employees, including copying, faxing and file management.
- Directed guests and routed deliveries and courier services.
Education
High School Diploma -
Artesia High School
Artesia, NM2006
Some College (No Degree) -
New Mexico State University Carlsbad
Carlsbad, NMSkills
- SAP
- Strong Work Ethic
- Professional phone etiquette
- Database management
- Excellent communication skills
- Customer service-oriented
- Report analysis
- Payroll
- Administrative support specialist
- Invoice processing
- Multi-line phone proficiency
- Expense reports
- Accounts payable and receivable
- Data processing
- Delivery policies
- Data entry
- Bilingual Spanish/English
- Computer proficient
- Customer relationship building
- Fast learner
- Filing and data archiving
- Advanced clerical knowledge
Timeline
Inside Sales Representative
Permian Tank
06.2018 - 12.2020
Administrative Assistant
GE OIL & GAS
07.2014 - 05.2018
DISPATCHER/CLERK
Chenega Security and Protection Services, LLC
02.2006 - 02.2009
Accounting Clerk
Roberts Truck Center International
2012 - 05.2014
High School Diploma -
Artesia High School
Some College (No Degree) -
New Mexico State University Carlsbad