Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erica Lopez

Los Lunas,NM

Summary

Energetically spearheaded scheduling and sales initiatives at 1st Care of New Mexico and Rent A Center, boosting employee satisfaction and sales revenue through innovative strategies and strong customer relationships. Excelled in workflow optimization and team collaboration, achieving significant improvements in operational efficiency and client loyalty. Demonstrated exceptional problem-solving and communication skills, ensuring organizational goals were surpassed with a keen attention to detail.

Overview

21
21
years of professional experience

Work History

Scheduling Supervisor

1st Care of New Mexico
07.2021 - Current
  • Developed innovative solutions for handling complex scheduling scenarios that accommodated both business needs and individual preferences.
  • Improved employee satisfaction by addressing scheduling conflicts promptly and fairly.
  • Collaborated with management to develop strategic staffing plans that aligned with company goals and objectives.
  • Maintained accurate records of employee attendance, leave requests, and other time-sensitive data for payroll processing purposes.
  • Conducted regular audits of the scheduling system to ensure accuracy and identify areas for improvement.
  • Established strong relationships with internal stakeholders through clear communication channels and timely responses to requests or inquiries.
  • Enhanced communication between departments with regular updates on schedule changes and adjustments.
  • Maintained a comprehensive understanding of industry trends and best practices to ensure ongoing success in the Scheduling Supervisor role.
  • Successfully managed staff schedules during high-volume periods, ensuring optimal coverage without sacrificing quality of service.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Assisted with meeting and event coordination, managing conference and meeting room bookings to minimize overlap.
  • Devised online scheduling resource to provide employees with real-time access to schedules and time-off requests.

Sales Manager

Rent A Center Warehouse & Retail Store
06.2003 - 01.2020
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.

Education

Robertson High School
Las Vegas, NM
05.1999

Skills

  • Employee Training
  • Workflow Optimization
  • Staff Coordination
  • Meeting facilitation
  • Strong Work Ethic
  • Teamwork and Collaboration
  • Problem-Solving
  • Time management skills
  • Attention to Detail
  • Effective Multitasking
  • Critical Thinking
  • Customer service and support
  • Verbal and written communication
  • Customer relations understanding

Languages

Spanish
Limited Working

Timeline

Scheduling Supervisor

1st Care of New Mexico
07.2021 - Current

Sales Manager

Rent A Center Warehouse & Retail Store
06.2003 - 01.2020

Robertson High School

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Erica Lopez