Erica Lopez
Manchester
Summary
Dynamic and results-oriented professional with extensive experience in customer service and front-end optimization, notably at Acme Supermarkets. Excelled in enhancing customer satisfaction and loyalty through exceptional service and in-depth product knowledge. Demonstrated strong teamwork, critical thinking, and multitasking abilities. Proven track record of improving operational efficiency and fostering a positive shopping environment.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
7-eleven
03.2023 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Hostess/Front End Associate
Dave and Busters
11.2022 - 03.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cashier/Customer Service Representative
Brothers Express
07.2022 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Crew Member
White Castle
12.2021 - 01.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Deli/Seafood Associate
Acme Supermarkets
06.2018 - 09.2021
- Improved customer satisfaction by providing exceptional service and in-depth knowledge of seafood products.
- Collaborated with other departments on cross-promotional efforts that showcased the versatility of seafood offerings in various meal options.
- Increased customer loyalty through proactive communication regarding product availability, upcoming promotions, or special requests fulfillment.
- Educated customers on proper seafood storage and cooking techniques to optimize their at-home dining experience.
- Promoted sustainability by sourcing responsibly-caught seafood products and educating customers about eco-friendly choices.
- Prepared custom orders for clients efficiently while maintaining attention to detail and quality control standards.
Deli/Seafood Associate
Market Basket
06.2017 - 08.2017
- Improved customer satisfaction by providing exceptional service and in-depth knowledge of seafood products.
- Collaborated with other departments on cross-promotional efforts that showcased the versatility of seafood offerings in various meal options.
- Increased customer loyalty through proactive communication regarding product availability, upcoming promotions, or special requests fulfillment.
- Educated customers on proper seafood storage and cooking techniques to optimize their at-home dining experience.
Education
High School Diploma -
Manchester Memorial High School
Manchester, NH06-2017
Skills
- Customer service
- Effective multitasking
- Front-end performance optimization
- Work ethic and integrity
- Critical thinking
- Cleaning
- Punctuality
- Teamwork and collaboration
- Flexible and adaptable
- Multitasking
- Dependable and responsible
- Verbal communication
- Calm under pressure
- Active listening
- Organization and time management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Awarded “Employee of the Month”.
- Exceeded monthly quota.
Certification
LNA
Food Handling Cert
Customer Service Rep Cert
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Sales Associate
7-eleven
03.2023 - 08.2023
Hostess/Front End Associate
Dave and Busters
11.2022 - 03.2023
Cashier/Customer Service Representative
Brothers Express
07.2022 - 11.2022
Crew Member
White Castle
12.2021 - 01.2022
Deli/Seafood Associate
Acme Supermarkets
06.2018 - 09.2021
Deli/Seafood Associate
Market Basket
06.2017 - 08.2017
High School Diploma -
Manchester Memorial High School
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