Erica Lopez
Meridian,ID
Summary
Dynamic Field Manager with a proven track record at Executive Cleaning of Idaho, excelling in project coordination and crew management. Enhanced operational efficiency through strategic training initiatives and effective inventory management. Cultivated strong client relationships, driving customer satisfaction and team performance while ensuring adherence to safety protocols.
Overview
6
6
years of professional experience
Work History
Field Manager
Executive Cleaning of Idaho
02.2022 - Current
- Performed quality control inspections on phases of field operations.
- Established strong relationships with clients, suppliers, and contractors to facilitate smooth project progressions.
- Facilitated field operations through supervision and direction of field personnel.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
- Proactively identified areas for improvement within the field management realm, resulting in continuous growth and adaptability to evolving industry demands.
- Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.
- Optimized team performance through ongoing coaching, training, and development initiatives.
- Developed detailed reports on project status updates while also conducting regular meetings; these efforts kept both internal teams informed of progress and external clients aware of how their investments were faring.
- Tracked key performance indicators and enforced quality control measures.
Lead/Janitor
KBS
01.2021 - 02.2022
- Established trust with colleagues through excellent communication skills while coordinating daily tasks effectively.
- Maximized efficiency within the custodial team through proactive planning, organizing resources, delegating tasks accordingly to individual strengths.
- Consistently maintained compliance with established industry standards for sanitation practices during all cleaning operations.
- Ensured timely completion of tasks through efficient scheduling and prioritization of duties based on facility needs.
- Performed custodial duties to maintain area in clean and habitable condition.
- Sanitized and maintained floors by sweeping, mopping and refinishing.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Supervised supplies in inventory and submitted reorder requests.
Line Cook
McDonald's
08.2020 - 01.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Enhanced kitchen efficiency by maintaining clean and organized workstation.
- Improved team morale and productivity through effective communication and collaboration.
- Assisted in training of new line cooks, ensuring they met kitchen's high standards quickly.
Final Finish
Nashua Homes of Idaho
11.2019 - 07.2020
- Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
- Performed quality control inspections on phases of field operations.
- Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
- Established strong relationships with clients, suppliers, and contractors to facilitate smooth project progressions.
- Facilitated field operations through supervision and direction of field personnel.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
- Proactively identified areas for improvement within the field management realm, resulting in continuous growth and adaptability to evolving industry demands.
- Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.
- Optimized team performance through ongoing coaching, training, and development initiatives.
- Developed detailed reports on project status updates while also conducting regular meetings; these efforts kept both internal teams informed of progress and external clients aware of how their investments were faring.
- Tracked key performance indicators and enforced quality control measures.
- Managed inventory effectively, ensuring availability of necessary materials and equipment without excess, optimizing resource allocation.
- Evaluated team performance to identify areas for development and implement targeted training programs, boosting overall skill levels.
Education
High School Equivalency
Boise State University
Boise, ID03.1997
Skills
- Project coordination
- Field operations
- Crew management
- Inventory management
- Schedule coordination
- Field preparation
- Administration and reporting
- Team leadership
- Training and development
- Onboarding and orientation
Languages
Spanish
Native or Bilingual
Timeline
Field Manager
Executive Cleaning of Idaho
02.2022 - Current
Lead/Janitor
KBS
01.2021 - 02.2022
Line Cook
McDonald's
08.2020 - 01.2021
Final Finish
Nashua Homes of Idaho
11.2019 - 07.2020
High School Equivalency
Boise State University
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