Erica Lopez
Marion,MA
Summary
Organized and dedicated administrative professional with proven track record of providing exceptional customer service in many diverse settings. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Town of Marion
09.2025 - Current
- Supported data entry tasks using municipal databases to maintain accurate records.
- Worked alongside the Treasurer and Collector and helped maintain workflow efficiency.
- Assisted taxpayers with information about their bills and collected payments
- Posted payments to the municipal database
- Managed office supplies inventory, ensuring availability of essential materials for operations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Special Education Paraprofessional
Sippican Elementary
02.2025 - 08.2025
- Assisted teachers in implementing individualized education plans for students with diverse learning needs.
- Supported classroom activities by facilitating small group instruction and monitoring student progress.
- Collaborated with educators to adapt instructional materials for enhanced accessibility and engagement.
- Reinforced positive behavior strategies to promote an inclusive learning environment among students.
- Provided one-on-one support to students during academic tasks to improve focus and comprehension.
- Monitored student health and safety during school activities, ensuring a secure environment for learning.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Maintained positive attitude and affirmatively communicated with each student.
Building-Based Special Education Paraprofessional
New Bedford Public Schools
08.2024 - 02.2025
- Provided daily coverage to special education teachers and paraprofessionals who were absent to make sure their students received the support they needed.
- Worked alongside ABA therapists and speech therapists to maintain behaviors during sessions
- Communicated regularly with teachers regarding student performance, contributing to tailored support strategies.
- Participated in professional development workshops to enhance skills in special education best practices.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
Patient Access Representative
Southcoast Health System
01.2023 - 04.2024
- Facilitated patient check-in processes, ensuring accurate information collection and verification.
- Assisted patients with insurance inquiries, providing clear explanations of coverage options.
- Coordinated appointment scheduling through electronic health record systems, enhancing operational efficiency.
- Responded to patient queries promptly, maintaining high levels of customer service and satisfaction.
- Scheduled appointments, procedures, and ultrasounds within the vascular surgery department
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
ABA Technician
Behavioral Development and Educational Services
05.2022 - 01.2023
- Implemented individualized treatment plans based on behavioral assessments.
- Conducted data collection and analysis to track client progress effectively.
- Collaborated with interdisciplinary teams to enhance client care strategies.
- Provided direct support to clients during therapy sessions, fostering skill development.
- Implemented creative methods for teaching social skills, including role-play scenarios, video modeling, and group activities.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of ABA therapy.
- Consistently collected data on client progress, ensuring accurate measurement of skill acquisition and goal achievement.
Paraprofessional
New Bedford Public Schools
09.2018 - 02.2022
- Provided educational and behavioral instructions to a small group of students with IEP's.
- Supported diverse student needs through tailored instructional strategies and individualized education plans.
- Assisted teachers in classroom management, fostering a positive learning environment for all students.
- Collaborated with educational staff to develop and implement effective lesson plans and activities.
- Monitored student progress and provided constructive feedback to enhance academic growth.
Home Health Aide
Greater Boston Home Health Care Services
04.2018 - 09.2018
- Assisted clients with ADL's such as bathing, dressing, and eating.
- Provided compassionate personal care to clients, enhancing daily living activities and emotional well-being.
- Assisted clients with mobility and transportation, ensuring safety and comfort during outings.
- Maintained accurate health records and documentation, fostering effective communication with healthcare teams.
- Monitored patient vital signs and reported changes to nursing staff for timely interventions.
Office Clerk
Joseph Abboud Manufacturing Corparation
06.2016 - 06.2017
- Processed incoming and outgoing shipments, ensuring accurate documentation and timely delivery.
- Maintained organized filing systems for efficient retrieval of documents and records.
- Assisted in inventory management, tracking stock levels and coordinating reorders as needed.
- Collaborated with team members to streamline office procedures and improve workflow efficiency.
Education
High School Diploma -
Greater New Bedford Regional Vocational Technical High
New Bedford06-2017
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Time management
- File organization
- Customer and client relations
- Strong problem solver
- Critical thinking
- Professional and mature
- Strategic planning
Certification
- Home Health Aide-2018
- CPR/First Aide-2018
- OSHA - 2017
- Business Technology Graduate-2017
Timeline
Administrative Assistant
Town of Marion
09.2025 - Current
Special Education Paraprofessional
Sippican Elementary
02.2025 - 08.2025
Building-Based Special Education Paraprofessional
New Bedford Public Schools
08.2024 - 02.2025
Patient Access Representative
Southcoast Health System
01.2023 - 04.2024
ABA Technician
Behavioral Development and Educational Services
05.2022 - 01.2023
Paraprofessional
New Bedford Public Schools
09.2018 - 02.2022
Home Health Aide
Greater Boston Home Health Care Services
04.2018 - 09.2018
Office Clerk
Joseph Abboud Manufacturing Corparation
06.2016 - 06.2017
High School Diploma -
Greater New Bedford Regional Vocational Technical High