Erica Love
Guntersville,AL
Summary
Experienced Insurance Specialist with a six-year proven track record in effectively managing diverse medical insurance and billing responsibilities. A sophisticated and diligent professional adept at analyzing complex information and handling multiple tasks simultaneously. Collaborates seamlessly with insurance companies to streamline claims processes and ensure timely resolution. Demonstrates expertise in accurately inputting procedure and diagnosis codes into billing software, resulting in the generation of accurate and efficient invoices.
Overview
11
11
years of professional experience
Work History
Billing Specialist
Albertville Rehab Select
02.2024 - Current
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Developed and maintained billing procedures to make timely payments.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
Patient Billing Manager
Marshall Medical Centers
07.2019 - Current
- Manages Billing representatives and manages productivity by running reports
- Address Patient inquires and concerns in a logical and helpful manner
- Obtains payments on outstanding balances or establishes arrangements for future payments
- Coordinates with third party statement company for billing statements
- Runs various reports for statements, balances in third party portal
- Coordinates with other departments and billing agencies to meet patient and organizational needs
- Process department payroll weekly
- Coordinates staff schedules
- Oversees all Bankruptcy accounts
- Makes court appearances for bad debt accounts for patients.
Medical Insurance Specialist
Marshall Medical Centers
02.2019 - 07.2019
- Worked accounts to insurance the facility received the maximum reimbursements from insurance agencies
- Review claims after insurance paid and follow up to resolve issues in order to make sure facility gets correct reimbursement
- Review accounts to make sure the patient liability is correct
- Work on statistics and productivity reports
- Work closely with other departments and the primary biller to address issues and get the claim resolved.
Receptionist, Accounts Receivable
Kappler Inc.
05.2013 - 02.2019
- Prepared supporting materials for business presentations and meetings
- Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance
- Supported office workflow by providing skilled clerical assistance
- Booked rooms and scheduled appointments using Microsoft Outlook
- Managed incoming and outgoing mail and deliveries to support efficient office operations
- Communicated with all levels of personnel to resolve problems and support daily functions
- Answered telephone calls to provide information, take messages and set up appointments
- Handle all invoice process, adding freight, adding handling, mailing invoices, emailing invoices, and process on EDI Portal
- Handle all check and wire entry for Accounts Receivable
- Oversee Petty Cash process
- Prepared Technical documents for Research and Development.
Education
High School Diploma -
Albertville High School
Albertville, ALBBA, Business Administration -
University Of North Alabama
Florence, ALSkills
- Accounting Knowledge
- Medical Billing Knowledge
- Cash Management
- Payroll
- Invoice processing
- Personnel oversight
- Report preparation
- Staff training
- Billing systems and software
- Insurance Verification
- Claims Processing
- Invoice Processing
- Claim submission
Timeline
Billing Specialist
Albertville Rehab Select
02.2024 - Current
Patient Billing Manager
Marshall Medical Centers
07.2019 - Current
Medical Insurance Specialist
Marshall Medical Centers
02.2019 - 07.2019
Receptionist, Accounts Receivable
Kappler Inc.
05.2013 - 02.2019
High School Diploma -
Albertville High School
BBA, Business Administration -
University Of North Alabama
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