Erica Love
Detroit,MI
Summary
Driven by a results-focused approach, I leveraged my expertise in bar terminology and motivational leadership at MGM Grand Hotel & Casino to enhance guest satisfaction and team performance. Skilled in conflict resolution and order accuracy, I consistently improved service quality, fostering a culture of excellence and teamwork. Results-driven, goal-oriented professional with excellent record of accomplishment in Type industry. Well versed interfacing with management, motivating winning teams and accurate record keeping. Highly skilled in business management, team development and cost savings. Multi-tasking Team Leader well-known for executing successful, new Type initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
23
23
years of professional experience
Work History
Asst Team Leader
Stellantis
Warren , MI
10.2020 - Current
- Streamlined workflow processes through continuous analysis and improvement initiatives that reduced operational inefficiencies.
Cocktail Waitress
MGM Grand Hotel & Casino
Detroit, MI
01.2002 - Current
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Checked identification to enforce age regulations for alcoholic beverages.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collected orders and relayed them to bartenders quickly and accurately.
- Maintained accuracy and efficiency when processing sales transactions.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Education
Biology - Some College
Wayne State University
Detroit, MI06.1996
Diploma - College Prep
Northern High School
9026 Woodward Detroit, MI 4820206.1995
Skills
- Wine Service
- High-Volume Dining
- Food Spoilage Prevention
- Bar terminology
- Cash handling
- Food Tray Carrying
- Menu Memorization
- Bar Terminology Expertise
- Patron Rapport
- Food station setup
- Sales strategy
- Order Accuracy
- Performance monitoring
- Motivational Leadership
- Problem-Solving
- Teamwork and Collaboration
- Team Supervision
- Complex Problem-Solving
- Attention to Detail
- Overseeing Daily Activities
- Team motivation
- Shift Scheduling
- Goal Setting
- Work Planning and Prioritization
- Staff Training
- Quality Improvement
- Work Planning
- Performance Improvement
- Daily workflow improvement
- Issue Resolution
- Safety
- Client Service
- Complaint resolution
- Mentoring
- Conflict Resolution
- Leading Team Meetings
- Employee Evaluation
- Analytical Thinking
- Team Check-Ins
Timeline
Asst Team Leader
Stellantis
10.2020 - Current
Cocktail Waitress
MGM Grand Hotel & Casino
01.2002 - Current
Biology - Some College
Wayne State University
Diploma - College Prep
Northern High School