ERICA L TOMLINSON
Harrisburg,PA
Summary
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Overview
28
28
years of professional experience
Work History
Clerk 3
Department of State, Bureau of Corporations and Charitable Organizations
09.2018 - Current
- Performed office clerical activities, including writing emails answering telephone calls and process corporate filings and charitable registrations.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Receptionist
Camp Curtin YMCA
08.1996 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered phone promptly and directed incoming calls to correct offices.
Clerk 2
Department of State, Bureau of Corporations and Charitable Organizations
01.2005 - 09.2018
- Answered inbound calls to greet and assist customers with various needs and questions regarding business registrations
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Clerk 2
Temporary Clerical Pool
11.2002 - 01.2005
- Answered telephone calls, took messages, and distributed messages to appropriate personnel
- Provide information and make appointments
- Prepared meeting agendas, transcribed minutes, and circulated plans to staff members
- Greeted visitors and escorted them to their destinations
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
GED - Business
William Penn Votech
Harrisburg, Pennsylvania06-1988
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Database entry
- Administrative tasks
- Customer service
Timeline
Clerk 3
Department of State, Bureau of Corporations and Charitable Organizations
09.2018 - Current
Clerk 2
Department of State, Bureau of Corporations and Charitable Organizations
01.2005 - 09.2018
Clerk 2
Temporary Clerical Pool
11.2002 - 01.2005
Receptionist
Camp Curtin YMCA
08.1996 - 11.2022
GED - Business
William Penn Votech
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