ERICA LUEVANO
Chaparral,United States
Summary
Adept at managing office operations and fostering problem-solving skills, I significantly improved patient experience at El Paso Pain Center. My expertise spans insurance verification, HIPAA compliance, and enhancing front desk efficiency. Demonstrated ability to handle cash accurately and resolve discrepancies, ensuring operational excellence and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
El Paso Pain Center
El Paso, TX
10.2023 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Processed patient payments and scanned identification and insurance cards.
Front Desk Receptionist
Pulmonary, Sleep, and Allergy Consultants
El Paso, TX
08.2022 - 09.2023
- Verified insurance coverage for appointments and collected co-payments as required.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks related to billing and collections procedures.
- Greeted and checked in patients, updating patient information in computer system.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
Front Desk Administrator
Keith R. Johnson MD Orthopedic Surgeon
El Paso, United States
05.2021 - 08.2022
- Called and emailed patients to confirm appointments and follow up on questions.
- I was in charge of customer service, which included answering phones, responding to questions and requests, facilitating internal communications, and managing reception.
- I greeted visitors and directed them to the appropriate areas; I also answered phone calls quickly and efficiently.
- I was in charge of payment processing and was responsible for providing customers with receipts, proper bills, and change.
- Provided answers to questions about standardized policies, procedures, and regulations.
- Performed administrative tasks such as filing, copying, data entry, and scanning documents.
Front Desk Attendant
Tru By Hilton El Paso East Loop 375
El Paso, United States
12.2019 - 05.2021
- Administered customer service by answering phones, responding to questions and requests, facilitating internal communications and overseeing reception
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to Management on daily basis
- Managed all front desk operations for busy hotel establishment averaging 20 guests per night
- Established and maintained positive and productive working relationship with management
Front Desk Concierge
Hampton Inn & Suites El Paso/East
El Paso, United States
07.2019 - 12.2019
- Greeted and guided each guest or hotel member through a smooth check-in and check-out process
- Fully accommodated each guest with any requests or concerns
- Worked with all customers to understand needs and provide great service
Medical Front Office Receptionist
Professional Radiology
El Paso, United States
03.2019 - 05.2019
- Completed and filed financial documentation for accounting purposes
- Communicated effectively with staff, patients and insurance companies by email and telephone
- Organized patient files and streamlined operations to improve efficiency
- Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
- Accurately pulled patient records for upcoming appointments and procedures, typically within [Number]-hour period
Waitress
El Paisa Mexican Restaurant
El Paso, United States
02.2017 - 03.2019
- Welcomed guests with personable attitude and smile
- Provided excellent customer service in a fast-paced environment
- Maintained consistent serve times by immediately placing orders, routinely checking on tables and quickly serving prepared food to guests
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests
Education
High School Diploma -
Ysleta High School
El Paso, TX01.2005
Skills
- Managing office operations
- Cash Handling
- Correcting discrepancies
- Documents filing
- Medical billing
- Problem resolution
- Problem-solving skills
- Appointment scheduling
- Co-payment collection
- Insurance verification
- Front desk operations
- HIPAA compliance
Timeline
Medical Receptionist
El Paso Pain Center
10.2023 - Current
Front Desk Receptionist
Pulmonary, Sleep, and Allergy Consultants
08.2022 - 09.2023
Front Desk Administrator
Keith R. Johnson MD Orthopedic Surgeon
05.2021 - 08.2022
Front Desk Attendant
Tru By Hilton El Paso East Loop 375
12.2019 - 05.2021
Front Desk Concierge
Hampton Inn & Suites El Paso/East
07.2019 - 12.2019
Medical Front Office Receptionist
Professional Radiology
03.2019 - 05.2019
Waitress
El Paisa Mexican Restaurant
02.2017 - 03.2019
High School Diploma -
Ysleta High School
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