Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Erica Lugo

Santa Ana,CA

Summary

Reliable and compassionate Activity Monitor at MacArthur Fundamental Intermediate offering expertise in planning activities, maintaining safety and improving behavior. Well-versed in needs and behaviors of children between ages of 11 and 13. Skilled at coordinating events, directing craft times and setting up field trips to offer children numerous learning opportunities. Resourceful Activity Monitor with experience in providing quality care to children of all ages. Skilled in creating age-appropriate activities to encourage physical, emotional and social development. Enjoys developing positive relationships with children and families. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

27
27
years of professional experience

Work History

Activity Monitor

MacArthur Fundamental Intermediate
Santa Ana, Ca
04.2019 - Current
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Maintained high levels of vigilance while monitoring multiple patients simultaneously, ensuring prompt identification of any changes in condition.
  • Contributed to the development of monitoring policies and procedures, promoting a standardized approach across all units.
  • Participated in quality improvement initiatives aimed at enhancing patient safety and satisfaction within the facility.
  • Provided mental, emotional and physical support to children with special needs using positive reinforcement.
  • Conducted routine inspections of monitoring equipment to ensure optimal functionality, proactively addressing any issues identified.
  • Maintained strict compliance with all relevant regulatory guidelines and industry standards to uphold the integrity of patient monitoring processes.
  • Developed strong rapport with patients and families, addressing any concerns or questions related to monitoring procedures and equipment usage in a compassionate manner.
  • Attended to needs of students and informed school personnel of unusual behavior or health problems.
  • Provided support and guidance to children in conflict resolution.
  • Monitored children's activities to verify safety and wellbeing.
  • Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
  • Encouraged children's emotional and social development.

Site Clerk

Santa Ana Unified School District
Santa Ana, CA
06.2000 - 05.2015
  • Optimized resource allocation by assisting in the preparation of work schedules for various teams onsite.
  • Maintained a clean and organized job site, promoting a safe working environment for all employees.
  • Ensured compliance with safety regulations, conducting regular inspections and reporting potential hazards.
  • Helped maintain high-quality standards by participating in quality control inspections and documenting results accordingly.
  • Improved project efficiency by maintaining accurate and up-to-date site records.
  • Played a key role in meeting deadlines with effective coordination of tasks among different departments involved in the project.
  • Assisted in mitigating risks associated with labor disputes or conflicts through proactive conflict resolution strategies within the workforce onsite.
  • Aided in resolving issues efficiently by acting as a liaison between workers and management personnel.
  • Input data into spreadsheets and databases.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Edited and proofread documents for accuracy and completeness.

Sales Associate, Cashier

Cost Plus World Market, Inc
01.1998 - 07.1999
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

Orange Grove High School
Garden Grove, CA
06.2000

Skills

  • Friendly, Positive Attitude
  • Emergency Response
  • Incident Reporting
  • Student Management
  • Evacuation Procedures
  • Problem-Solving
  • Coordination and Teamwork
  • Friendly and Respectful
  • Conflict Resolution
  • Punctual and Reliable
  • Time Management
  • Caring and Responsible
  • Staff Supervision
  • Decision-Making
  • Recordkeeping requirements
  • Child Safety
  • Documentation And Reporting
  • Safety awareness
  • Observing and Monitoring Behavior
  • Activity Planning
  • Child Supervision
  • Attention to Detail

Languages

Spanish
Native or Bilingual

Timeline

Activity Monitor

MacArthur Fundamental Intermediate
04.2019 - Current

Site Clerk

Santa Ana Unified School District
06.2000 - 05.2015

Sales Associate, Cashier

Cost Plus World Market, Inc
01.1998 - 07.1999

Orange Grove High School

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Erica Lugo