Erica Luna
Hesperia,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Food Service Worker
Los Angeles Unified School District, LAUSD
05.2017 - 02.2024
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive attitude with students and staff to enhance service.
- Strictly followed sanitation and food safety guidelines as required by LAUSD.
- Prepared and served various food items to students in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Helped manager with food and supply ordering.
- Utilized POS system to receive and process food and beverage orders.
Medical Record Analyzer 1/ Coder Clerk
MFI Medical Foundation Inc
01.2010 - 06.2016
- Served as liaison between medical staff at Harbor-UCLA Medical Center and Medical Foundation
- Entered numerical data into databases in timely and accurate manner
- Monitoring physician documentation compliance
- Obtained scanned records and uploaded them into database
- Produced monthly reports using advanced Excel spreadsheet functions
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Front Desk Clerk
Radiology MFI Medical Foundation Inc
06.2007 - 01.2010
- Assisted with receptionist duties, file organization and research and development
- Added new material to filed records and created new records
- Reviewed charts and flag incomplete or inaccurate information.
- Developed strong relationships with patients through friendly interactions, anticipating their needs and exceeding expectations.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Managed approximately 30 incoming calls, emails and faxes per day from patients.
Internship Hours
Radiology MFI Medical Foundation Inc
02.2007 - 04.2007
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Use computers for various applications, such as database management or word processing.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Sorted and organized files, spreadsheets, and reports.
- Managed approximately 30 incoming calls per day from patients and doctors.
Barista
Cedar Sinai Medical Center-Sodexo/Starbucks
01.2006 - 02.2007
- Made and served coffee beverages with speed, quality and consistency.
- Memorized recipes for 20 specialty coffee beverages and seasonal offerings.
- Complied with standards for merchandising, stocking and storing products.
- Contributed to positive team environment through effective communication and collaboration with colleagues.
- Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
Cashier
Rainbow Clothing Store
09.2001 - 12.2006
- Priced merchandise, stocked shelves and took inventory of supplies
- Welcomed customers into store and helped them locate items
- Answered customer telephone calls promptly in appropriate manner.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Managed approximately 15 incoming calls per day from customers.
Education
Medical Office Management: Billing and Coding -
American College of Medical Technology
Gardena, CA06.2007
High School Diploma -
Middle College High School
Los Angeles, CA06.2002
Skills
- Team leadership
- Data entry
- Organizational skills
- Critical thinking
- Computer proficiency
- Maintains confidentiality
- Written and verbal communication
- Bilingual
Timeline
Food Service Worker
Los Angeles Unified School District, LAUSD
05.2017 - 02.2024
Medical Record Analyzer 1/ Coder Clerk
MFI Medical Foundation Inc
01.2010 - 06.2016
Front Desk Clerk
Radiology MFI Medical Foundation Inc
06.2007 - 01.2010
Internship Hours
Radiology MFI Medical Foundation Inc
02.2007 - 04.2007
Barista
Cedar Sinai Medical Center-Sodexo/Starbucks
01.2006 - 02.2007
Cashier
Rainbow Clothing Store
09.2001 - 12.2006
Medical Office Management: Billing and Coding -
American College of Medical Technology
High School Diploma -
Middle College High School
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