Erica Luna
San Bernardino,CA
Summary
Dynamic medical receptionist with a proven track record at San Marcos Medical Group, excelling in front desk operations and appointment scheduling. Renowned for delivering exceptional customer service and maintaining HIPAA compliance, I foster patient loyalty and satisfaction while efficiently managing high call volumes and inquiries. Strong communicator with expertise in medical terminology.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
San Marcos Medical Group
05.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
EVS Technician
Montclair Hospital
03.2016 - 05.2021
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
Medical Receptionist
Gastroenterology Specialists
02.2011 - 08.2013
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Education
High School Diploma -
Chaffey High School
OntarioSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
San Marcos Medical Group
05.2021 - Current
EVS Technician
Montclair Hospital
03.2016 - 05.2021
Medical Receptionist
Gastroenterology Specialists
02.2011 - 08.2013
High School Diploma -
Chaffey High School
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