Erica Lundy
Cleveland,OH
Summary
Highly skilled and seasoned Cerner analyst with extensive experience working with multiple EMR systems, including Epic and Meditech. Proven track record of success in optimizing system functionality, implementing upgrades, and providing top-tier support. Adept at analyzing complex healthcare IT problems and delivering effective solutions. Seeking an analyst role where I can leverage my expertise to drive operational efficiency and enhance patient care.
Overview
8
8
years of professional experience
Work History
WIN 32/ CPM Reg / Sch Cerner Analyst
Various locations
01.2022 - Current
- Led weekly Client meetings and calls to ensure accurate information collection of DCW ( Data Collection Workbook)
- Worked with multiple build applications including PPRfiltermaintainancetool, Scheduling data base tools, Bedrock, Discern Visual Developer, Core Code builder, and more to build the system efficiently for the client
- Performed weekly recorded training sessions for client to ensure proper knowledge of system
- Helped client to create workflows that would ensure proper billing and maintain patient client ease.
- Utilized formulas to extract data from queries into Excel spreadsheets.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Identified opportunities for process improvements across the organization.
- Performed client implementations
Epic Credentialed Trainer, ClinDoc
Various locations
03.2023 - 01.2024
- Tested software applications prior to release ensuring that they met organizational standards.
- Provided technical support to end users during implementation of the Epic system.
- Identified areas where additional education was needed on how to use ClinDoc more effectively.
- Created detailed documentation outlining procedures for data migration from legacy systems into Epic.
- Provided ongoing maintenance and support for ClinDoc applications as well as troubleshooting any reported issues or problems encountered by users.
- Mentored new trainers on the proper use of the Epic system.
- Developed and delivered Epic training curricula to over 500 clinicians.
- Coordinated meetings between clinical staff, IT personnel, vendors, and other stakeholders involved in ClinDoc implementations.
DOD Certified Cerner Lead Training Specialist
DEPARTMENT OF DEFENSE
01.2020 - 02.2023
- Instructed and developed content for Physicians, nurses, ancillary, and clinical support
- Subject matter Expert MHS GENESIS
- Assisted in Ambulatory, Maternity and Acute practice Management Activities
- Designed E-Learning content incorporating adult learning principals
- Participated in Monthly Continuous Learning improvements for Maternity, Acute, and Ambulatory
- Evaluated Training materials and audiovisual aids for course content
- Identified recommendations for selecting the most suitable aides for training efficiency.
- Researched, recommended and implemented electronic learning management system to efficiently record and track training activities by specific employees.
- Led train-the-trainer sessions to equip internal subject matter experts to train teams.
- Developed training plans, e-learning materials, handouts, job aids, and audio-visual presentations and coordinated material distribution for each course.
- Supported the implementation of new software systems by providing user training sessions.
Independent Consultant
Charleston Area Medical Center (CAMC)
Charleston, WV
07.2016 - 11.2016
- Project manager for over 90 CAMC, Independent and Cerner personnel that reported direct
- Managed time, logistics, accountability to leadership of performance of direct reports
- As a team, we accomplished a successful go-live in 3 months, to include training, testing, and finally go-live support
- Created testing scripts for clinical roles/ positions prior to product roll-out to ensure classroom training success for implementation
- Command Center Lead for CAMC General Hospital
- Systematized logging of tickets for high priority issues and enhancement request
- Planned / Organized Daily meetings with staff on a bi-daily basis
- Contributed to the education and training of new consultants
- Successfully Classroom trained over 550 Providers with positive feedback from participants.
Application Systems Point of Care Analyst
Dignity Health
11.2015 - 07.2016
- Created Classroom Training content for the Cerner Classroom Trainer to train Provider Optimization workflows to Providers and Clinical Staff
- Created Cerner Millennium In-Patient Education Curriculum, PowerPoint Presentations, tip sheets, handouts, and education pamphlets
- Completed review and analysis of training workflows/ products for future state classroom training scenarios
- Provided Cerner Classroom Training and created CBTs with the use of Captivate for FirstNet, PowerChart Millennium, and Dynamic Documentation to 300+ Providers, nurses and clinicians
- Created testing scripts for clinical roles/ positions prior to product roll-out to ensure classroom training success for implementation
- Coordinated with Executive Leadership timelines, reports, progress, problem areas, for project's success and potential trouble areas
- Coordinated Classroom schedules to accommodate both providers and obstacles for providers with tough work obligations to accomplish mission objectives through compliance and cooperation
- Willing to work all hours to accommodate provider's busy schedules.
CERNER INPATIENT TRAINING SPECIALIST
Kern Medical Bakersfield California
11.2020
- Conducted problem analysis and issue resolution for issues
- Worked with IT to coordinate troubleshooting and repair of hardware related issues
- Project Lead supporting the development and configuration of clinical information systems that assisted multi-departmental clinicians and physicians in the delivery of patient care
- Identified and implemented workflow efficiency strategies to comply with Meaningful Use, which led to improvements in the quality, safety and efficiency of care while reducing disparities to the Bremerton, Washington community
- Performed as a professional resource and role model, in policy writing, maintaining standards of
- Trained End users on the Epic Systems
- Created Course Curriculum
- Tested End Users and Tracked Performance.
EPIC TRAINER
NY PRESBYTARIAN HEALTH SYSTEM
01.2020
- Trained End users on the Epic Systems
- Created Course Curriculum
- Tested End Users and Tracked Performance.
CERNER INPATIENT TRAINING SPECIALIST
St Francis Hospital Columbus Ga
11.2018
- Trained providers and nurses on the Cerner System
- Provided elbow support to the healthcare team, helped with system navigation
- Educated providers on Dynamic doc, Regimen ordering, auto Text
- Helped with workflow implementation
- Trained end users on the MAR & MAW.
CERNER INPATIENT TRAINING SPECIALIST
Stewart Health Houston Texas
05.2018
- Trained providers and nurses on the Cerner System
- Provided Elbow support to members of the healthcare team
- Trained Providers and Nurses on power plans setting up favorites, proxies and pools
- Escalated any build issues to the command Center for further Evaluation.
Cerner Classroom Trainer and Project Lead
Concord Regional Medical Center
10.2017
- Provided direct reporting of issues and workflow discrepancies to Leadership
- Successfully Classroom trained over 200 Providers/ Pharmacist and Nursing Staff with positive feedback from participants
- Completed review and analysis of training workflows/ products for future state classroom training scenarios.
CERNER INPATIENT TRAINING SPECIALIST
Mcleod Regional Medical Center Point Of Care Analyst
- Monitors EMR system performance, and reports to Information Technology when anomalies, errors, inaccuracies, or inefficiencies occur
- Assists physicians and office staff by troubleshooting system usage
- Coordinates with the IT vendor when system errors are found
- Provides workflow and system setup expertise to leadership or other departments within McLaren network
- Assists IT in maintenance of EMR Training Environments
- Creates training scenarios, inputs scenarios into training environments
- Conduct detailed analyses to draw conclusions, and develop pertinent and insightful recommendations
- Design deliverable content to reflect the engagement contract
- Present findings and recommendations to client leadership
- Assist in performing learning needs analysis and modify training plan as needed to ensure success of the training
- Tailor training delivery based on the specific style of the adult learner to achieve the desired comprehension and proficiency.
Education
BBA - BUSINESS/ MINOR IT
Cleveland State University
Cleveland, OH08-2004
Skills
- Cerner Millennium Tools
- EPIC
- integration testing
- Excel
- Discern Analytics
- Data Modeling
- Bedrock
- Core Code Builder
- Microsoft Suite Proficient
- Windows
- MacOS Competency
Additional Qualifications
- Additional Training includes the following:
- Citrix Servers, Single Sign-On(SSO), Remote Help-Desk, Dragon Naturally Speaking Expert Trainer, Captivate CBT Build, Microsoft Office Software Suites (Visio, MS Project, Word, Excel, SharePoint) and HPE-ALM test scripting.
- Performed test scripts on Cerner Ambulatory solutions to include Oncology modules, PharmNet, Ancillary, RadNet and Acute Inpatient scenarios.
- Certified in Powerchart Ambulatory, Acute, PowerChart Maternity
- Certified…ClairVia Staff Management, Bed Capacity Management, CPM, and Bridge Blood Transfusion.
- Provided training on the following Cerner Modules with over 8 years of continuous Cerner experience:
- Cerner Millennium PowerChart to include Dynamic Documentation, PowerNotes, Clinical Notes, PowerForms, mPage customization, IView, and Message Center documentation.
- Increased provider adoption and efficiency with the optimization of favorites, Smart Templates, Macros, Auto-text, M-Modal, Powerscribe, and Dragon v10 Medical 360.
- Provided Classroom Training and built online training scenarios with the use of Captivate on Communication, Message Center, Transition of Care, and Management of Inbox items.
Timeline
Epic Credentialed Trainer, ClinDoc
Various locations
03.2023 - 01.2024
WIN 32/ CPM Reg / Sch Cerner Analyst
Various locations
01.2022 - Current
CERNER INPATIENT TRAINING SPECIALIST
Kern Medical Bakersfield California
11.2020
DOD Certified Cerner Lead Training Specialist
DEPARTMENT OF DEFENSE
01.2020 - 02.2023
EPIC TRAINER
NY PRESBYTARIAN HEALTH SYSTEM
01.2020
CERNER INPATIENT TRAINING SPECIALIST
St Francis Hospital Columbus Ga
11.2018
CERNER INPATIENT TRAINING SPECIALIST
Stewart Health Houston Texas
05.2018
Cerner Classroom Trainer and Project Lead
Concord Regional Medical Center
10.2017
Independent Consultant
Charleston Area Medical Center (CAMC)
07.2016 - 11.2016
Application Systems Point of Care Analyst
Dignity Health
11.2015 - 07.2016
CERNER INPATIENT TRAINING SPECIALIST
Mcleod Regional Medical Center Point Of Care Analyst
BBA - BUSINESS/ MINOR IT
Cleveland State University
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